Introducing Playbook Library

Explore Use Cases

Book a demo

Introducing Playbook Library

Explore

Introducing Playbook Library

Explore Use Cases

Book a demo

Console Blog

Console Blog

Our latest articles, resources, and reports.

Our latest articles, resources, and reports.

Best ITSM Tools of 2025

FEATURED

Console UARs: How User Access Reviews Should Be

User Access Reviews built on Console's Context Graph. Certify access with real-time insights and close the loop with automatic remediation.

Gartner names Console in the Gartner® Hype Cycle™ for AI in ITSM, 2026 in the Digital Workplace Operations Automation category

Console is a named Sample Vendor in the Gartner Hype Cycle for AI in ITSM, 2026 under Digital Workplace Operations Automation, a category Gartner rates as Transformational.

External Agents: Making Console Available Wherever You Work

Console now works inside Claude, Cursor, and Codex. Pull IT context, provision access, and govern your agents without leaving the tools where your team already works.

Console Assistant: The AI Agent for Every Tier 2 Task

Tell Assistant what you need in natural language, Console gets it done.

Best ITSM Tools of 2025

FEATURED

Console UARs: How User Access Reviews Should Be

User Access Reviews built on Console's Context Graph. Certify access with real-time insights and close the loop with automatic remediation.

Gartner names Console in the Gartner® Hype Cycle™ for AI in ITSM, 2026 in the Digital Workplace Operations Automation category

Console is a named Sample Vendor in the Gartner Hype Cycle for AI in ITSM, 2026 under Digital Workplace Operations Automation, a category Gartner rates as Transformational.

External Agents: Making Console Available Wherever You Work

Console now works inside Claude, Cursor, and Codex. Pull IT context, provision access, and govern your agents without leaving the tools where your team already works.

Console Assistant: The AI Agent for Every Tier 2 Task

Tell Assistant what you need in natural language, Console gets it done.

Best ITSM Tools of 2025

FEATURED

Console UARs: How User Access Reviews Should Be

User Access Reviews built on Console's Context Graph. Certify access with real-time insights and close the loop with automatic remediation.

Gartner names Console in the Gartner® Hype Cycle™ for AI in ITSM, 2026 in the Digital Workplace Operations Automation category

Console is a named Sample Vendor in the Gartner Hype Cycle for AI in ITSM, 2026 under Digital Workplace Operations Automation, a category Gartner rates as Transformational.

External Agents: Making Console Available Wherever You Work

Console now works inside Claude, Cursor, and Codex. Pull IT context, provision access, and govern your agents without leaving the tools where your team already works.

Console Assistant: The AI Agent for Every Tier 2 Task

Tell Assistant what you need in natural language, Console gets it done.

Console Asset Management: Every Single Thing. Managed.

Track every device, app, and SaaS tool from one always-accurate record. Automated depreciation, full lifecycle history, and audit-ready reporting, powered by Console's context graph.

Introducing Coworker Mode: your team member that never sleeps.

Coworker Mode brings Console into any Slack channel, answering questions, pulling reports, and automating requests right where your team is already working. No tickets, no handoffs, no context switching.

Console UARs: How User Access Reviews Should Be

User Access Reviews built on Console's Context Graph. Certify access with real-time insights and close the loop with automatic remediation.

External Agents: Making Console Available Wherever You Work

Console now works inside Claude, Cursor, and Codex. Pull IT context, provision access, and govern your agents without leaving the tools where your team already works.

Console's Proactive Playbooks: IT That Moves Before You Do

Today, we're hard launching Proactive Playbooks: automation that doesn't wait for humans to kick it off.

Console Assistant: The AI Agent for Every Tier 2 Task

Tell Assistant what you need in natural language, Console gets it done.

Console Inbox: The AI Service Desk

The Service Desk needed to be reimagined with AI at its core. So we did. 

Auto-Categorization in Console

Learn how Console’s Schema system auto-categorizes tickets, dynamically applies custom fields, auto-populates data with AI Fill, and powers analytics and playbook automation.

Auto-Routing in Console

Configure natural language routing rules, enable workspace-level macro routing, use context graph intelligence, and automatically assign tickets across Slack and email.

Console Asset Management: Every Single Thing. Managed.

Track every device, app, and SaaS tool from one always-accurate record. Automated depreciation, full lifecycle history, and audit-ready reporting, powered by Console's context graph.

Introducing Coworker Mode: your team member that never sleeps.

Coworker Mode brings Console into any Slack channel, answering questions, pulling reports, and automating requests right where your team is already working. No tickets, no handoffs, no context switching.

Console UARs: How User Access Reviews Should Be

User Access Reviews built on Console's Context Graph. Certify access with real-time insights and close the loop with automatic remediation.

External Agents: Making Console Available Wherever You Work

Console now works inside Claude, Cursor, and Codex. Pull IT context, provision access, and govern your agents without leaving the tools where your team already works.

Console's Proactive Playbooks: IT That Moves Before You Do

Today, we're hard launching Proactive Playbooks: automation that doesn't wait for humans to kick it off.

Console Assistant: The AI Agent for Every Tier 2 Task

Tell Assistant what you need in natural language, Console gets it done.

Console Inbox: The AI Service Desk

The Service Desk needed to be reimagined with AI at its core. So we did. 

Auto-Categorization in Console

Learn how Console’s Schema system auto-categorizes tickets, dynamically applies custom fields, auto-populates data with AI Fill, and powers analytics and playbook automation.