FEATURED
Today, we're hard launching Proactive Playbooks: automation that doesn't wait for humans to kick it off.
External Agents: Making Console Available Wherever You Work
Console now works inside Claude, Cursor, and Codex. Pull IT context, provision access, and govern your agents without leaving the tools where your team already works.
Console's Proactive Playbooks: IT That Moves Before You Do
Today, we're hard launching Proactive Playbooks: automation that doesn't wait for humans to kick it off.
Console Assistant: The AI Agent for Every Tier 2 Task
Tell Assistant what you need in natural language, Console gets it done.
Console Inbox: The AI Service Desk
The Service Desk needed to be reimagined with AI at its core. So we did.
Auto-Categorization in Console
Learn how Console’s Schema system auto-categorizes tickets, dynamically applies custom fields, auto-populates data with AI Fill, and powers analytics and playbook automation.
Auto-Routing in Console
Configure natural language routing rules, enable workspace-level macro routing, use context graph intelligence, and automatically assign tickets across Slack and email.
IT SLA Management in Console
Configure priority tiers and SLA targets, use AI to auto-assign priority, trigger SLA alerts in Console or Slack and Teams, and monitor SLA compliance with built-in analytics.
Using Console in Microsoft Teams and Slack
Learn how Console works natively inside Microsoft Teams and Slack, including private intake, shared channel support, bi-directional sync, escalation flows, and access request automation.