FEATURED
The Service Desk needed to be reimagined with AI at its core. So we did.
Console Inbox: The AI Service Desk
The Service Desk needed to be reimagined with AI at its core. So we did.
Auto-Categorization in Console
Learn how Console’s Schema system auto-categorizes tickets, dynamically applies custom fields, auto-populates data with AI Fill, and powers analytics and playbook automation.
Auto-Routing in Console
Configure natural language routing rules, enable workspace-level macro routing, use context graph intelligence, and automatically assign tickets across Slack and email.
IT SLA Management in Console
Configure priority tiers and SLA targets, use AI to auto-assign priority, trigger SLA alerts in Console or Slack and Teams, and monitor SLA compliance with built-in analytics.
Using Console in Microsoft Teams and Slack
Learn how Console works natively inside Microsoft Teams and Slack, including private intake, shared channel support, bi-directional sync, escalation flows, and access request automation.