Console Blog

Console Blog

Our latest articles, resources, and reports.

Our latest articles, resources, and reports.

How Gamma went from tribal knowledge to a system that scales

Gamma's first IT hire built a system that supports hundreds of employees without an army of staff. See how Console made it possible.

How Podium's IT team got out of the ticket business

Podium's IT team went live with Console ahead of schedule, built 80+ Playbooks, and hit a 4.95 CSAT while cutting repetitive ticket volume across IT, RevOps, and beyond. Here's how they did it.

How Spring Health is Using AI to Power an IT Transformation

Spring Health scaled to 2,000 employees without scaling IT headcount. See how they use Console to resolve access requests in under a minute and free their team for higher-impact work.

How Cursor's IT Team of Four Runs Like a Team of Forty

How Synthesia Hit 75% Auto-Resolution and Turned a Support Team Into Engineers with Console

Learn how Synthesia lean IT team used AI automation to deflect 60% of tickets, eliminate routine work, and focus on high-impact projects without hiring new staff despite 20% company growth.

Bloomberg Team Member Talking to Camera

How Bloomerang Jumped from 84% to 94% CSAT with Console

Learn how Bloomerang's lean IT team used AI automation to deflect 60% of tickets, eliminate routine work, and focus on high-impact projects without hiring new staff despite 20% company growth.

Talking to camera

How Scale AI 4x’d their Ticket Automation Rate By Switching to Console

See how Scale AI eliminated hundreds of daily manual requests and freed their IT team to focus on systems work and career advancement with Console's AI-powered request automation.

Talking to camera for Webflow

How Webflow Hit 75% Automation and Scaled Console Company-Wide

See how Webflow rebuilt internal support with Console: 75% automation coverage, 70–80% average ticket deflection (peaking at 87%), doubled help desk efficiency (1:100 → 1:200), and no‑code workflows across IT and People Ops—now expanding to Finance, Accounting, Legal, and Procurement.