PROACTIVE PLAYBOOKS

Automate everything
with Playbooks

Define your outcomes in natural language and let Playbooks take coordinated actions across systems to to resolve requests and automate workflows.

Teams building with Console

Playbooks run on any trigger

User requests, system events, and schedules all kick off coordinated action across identity, access, device, and other systems. You define the logic once. Console executes it every time.

User Requests

Whether a user is asking for the wifi password or they’ve been locked out of MFA, Console can build a playbook for almost any request.

User Requests

Whether a user is asking for the wifi password or they’ve been locked out of MFA, Console can build a playbook for almost any request.

Event Triggers

Use an API webhook to kick off a Playbook that offboards a departing employee or automatically unlock their Okta account after noticing they’ve been locked out.

Event Triggers

Use an API webhook to kick off a Playbook that offboards a departing employee or automatically unlock their Okta account after noticing they’ve been locked out.

Schedule Triggers

Automate work that happens at regular intervals with Playbooks that run at a specific time each day, week, or month.

Schedule Triggers

Automate work that happens at regular intervals with Playbooks that run at a specific time each day, week, or month.

A unified authoring experience

No matter the trigger, writing every Playbook happens the same way using natural language. There is no complex code to manage.

Assistant is always there to help

Use Assistant to make the Playbook writing process even more frictionless. Tell it the trigger, the outcome, the systems involved and it builds the Playbook for you.

Integrate everything

Use Console's existing library or build your own integrations in minutes for any application with an API.

Console gives IT teams agency
to focus on strategic work

Console gives IT teams agency to focus on strategic work

The force multiplier for IT so 5 people can do the work of 50.

The force multiplier for IT so 5 people

can do the work of 50.

“Our auto-resolution rate jumped 4x after switching to Console.”

Lovejit Mundi

Head of IT

“Our auto-resolution rate jumped 4x after switching to Console.”

Lovejit Mundi

Head of IT

“Our auto-resolution rate jumped 4x after switching to Console.”

Lovejit Mundi

Head of IT

"Our CSAT jumped from 84% to 94% after launching Console.”

Seth Steward

VP of IT

"Our CSAT jumped from 84% to 94% after launching Console.”

Seth Steward

VP of IT

"Our CSAT jumped from 84% to 94% after launching Console.”

Seth Steward

VP of IT

“With Console, entire days are given back to me and the team."

Tory Harmon

IT Support Engineer

“With Console, entire days are given back to me and the team."

Tory Harmon

IT Support Engineer

“With Console, entire days are given back to me and the team."

Tory Harmon

IT Support Engineer

TIMELINE

Demo to production in 3 weeks or less

Week 1

Week 2

Week 3

Onboard with your dedicated engineer

Connect to all of your apps in 30 minutes
Import Playbooks from our template library
Set up custom access policies
Link your existing knowledge base

Deeply integrate Console

Create custom Playbooks
Collect insights using our reporting platform
Snippets suggests additions to your knowledge base

Ask why you didn't switch sooner

Over 50% of tickets auto-resolved
Near-instant responses for end users
IT freed up for strategic projects

TIMELINE

Demo to production in
3 weeks or less

Week 1

Week 2

Week 3

Onboard with your dedicated engineer

Connect to all of your apps in 30 minutes
Import Playbooks from our template library
Set up custom access policies
Link your existing knowledge base

Deeply integrate Console

Create custom Playbooks
Collect insights using our reporting platform
Snippets suggests additions to your knowledge base

Ask why you didn't switch sooner

Over 50% of tickets auto-resolved
Near-instant responses for end users
IT team freed up for larger projects

TIMELINE

Demo to production in 3 weeks or less

Onboard with your dedicated engineer

Connect to all of your apps in 30 minutes
Import Playbooks from our template library
Set up custom access policies
Link your existing knowledge base

Week 1

Deeply integrate Console

Create custom Playbooks
Collect insights using our reporting platform
Snippets suggests additions to your knowledge base

Week 2

Ask why you didn't switch sooner

Over 50% of tickets auto-resolved
Near-instant responses for end users
IT team freed up for larger projects

Week 3

Frequently asked questions

What is a Playbook?

How does Console know which Playbook to run?

Can I control who is allowed to use a Playbook?

How do approvals work in Playbooks?

What's the difference between a draft and a published Playbook?

Automate everythingwith Playbooks

Automate everythingwith Playbooks

Teams building with Console

Teams building with Console

Teams building with Console

Playbooks run on any trigger

Playbooks run on any trigger

Playbooks run on any trigger

User requests, system events, and schedules all kick off coordinated action across identity, access, device, and other systems. You define the logic once. Console executes it every time.

User Requests

Whether a user is asking for the wifi password or they’ve been locked out of MFA, Console can build a playbook for almost any request.

User Requests

Whether a user is asking for the wifi password or they’ve been locked out of MFA, Console can build a playbook for almost any request.

Event Triggers

Use an API webhook to kick off a Playbook that offboards a departing employee or automatically unlock their Okta account after noticing they’ve been locked out.

Event Triggers

Use an API webhook to kick off a Playbook that offboards a departing employee or automatically unlock their Okta account after noticing they’ve been locked out.

Schedule Triggers

Automate work that happens at regular intervals with Playbooks that run at a specific time each day, week, or month.

Schedule Triggers

Automate work that happens at regular intervals with Playbooks that run at a specific time each day, week, or month.

A unified authoring experience

A unified authoring experience

A unified authoring experience

No matter the trigger, writing every Playbook happens the same way using natural language. There is no complex code to manage.

Assistant is always there to help

Assistant is always there to help

Assistant is always there to help

Use Assistant to make the Playbook writing process even more frictionless. Tell it the trigger, the outcome, the systems involved and it builds the Playbook for you.

Integrate everything

Integrate everything

Integrate everything

Use Console's existing library or build your own integrations in minutes for any application with an API.

Console gives IT teams agencyto focus on strategic work

Console gives IT teams agency to focus on strategic work

“Our auto-resolution rate jumped 4x after switching to Console.”

“Our auto-resolution rate jumped 4x after switching to Console.”

“Our auto-resolution rate jumped 4x after switching to Console.”

"Our CSAT jumped from 84% to 94% after launching Console.”

"Our CSAT jumped from 84% to 94% after launching Console.”

"Our CSAT jumped from 84% to 94% after launching Console.”

“With Console, entire days are given back to me and the team."

“With Console, entire days are given back to me and the team."

“With Console, entire days are given back to me and the team."

Demo to production in 3 weeks or less

Onboard with your dedicated engineer

Deeply integrate Console

Ask why you didn't switch sooner

Onboard with your dedicated engineer

Deeply integrate Console

Ask why you didn't switch sooner

Demo to production in 3 weeks or less

Onboard with your dedicated engineer

Deeply integrate Console

Ask why you didn't switch sooner

Frequently asked questions

Frequently asked questions

Frequently asked questions

Automate everything
with Playbooks

Automate everything
with Playbooks

Console gives IT teams agency
to focus on strategic work