Introducing Console MCP

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Introducing Console MCP

Read the blog

Book a Demo

Introducing Console MCP

Read the blog

SOLUTIONS · IT

This is what an ITSM should be

Build workflows, automate requests, manage access, and keep track of every asset with a single pane of AI-powered glass.

Deployed company wide at

Your best people shouldn't be managing requests

Console is a service management platform built for the AI-era that understands your entire organization, auto-resolves issues, and lets teams focus on work that matters.

Requests

Employee requests, events, and scheduled jobs trigger Playbooks

Agents

Agents resolve the task across identity, devices, and apps, knowing when to act and when to escalate

Visibility

Console logs every request, approval and change made by both agents and humans.

Requests

Employee requests, events, and scheduled jobs trigger Playbooks

Agents

Agents resolve the task across identity, devices, and apps, knowing when to act and when to escalate

Visibility

Console logs every request, approval and change made by both agents and humans.

Requests

Employee requests, events, and scheduled jobs trigger Playbooks

Agents

Agents resolve the task across identity, devices, and apps, knowing when to act and when to escalate

Visibility

Console logs every request, approval and change made by both agents and humans.

Console automates high-volume tickets and manages complex cross-system operations

Console integrates with all of your IT systems and understands your company to automate IT-related tasks and help IT teams create an unparalleled employee experience.

Employee Onboarding

Automate account creation across Okta, Google Workspace, M365, Slack, and Teams. Add new hires to the right groups, provision access, assign devices, and send welcome materials, all triggered by a request or HRIS event.

Employee Onboarding

Employee Offboarding

Suspend accounts, revoke app access, reclaim licenses, transfer Google Drive files, delegate calendars/inboxes to managers, lock devices, and freeze cards, driven by termination events from your HRIS.

Employee Offboarding

App Access Requests

Self-service access to SaaS apps with policy-based approvals and time-bound access that auto-revokes at expiry. Works across Okta, Entra, GitHub, Salesforce, AWS, and more.

App Access Requests

Self-service access to SaaS apps with policy-based approvals and time-bound access that auto-revokes at expiry. Works across Okta, Entra, GitHub, Salesforce, AWS, and more.

Password & MFA Resets

Reset Okta, Google, and Microsoft passwords or MFA factors after identity verification. Handles account unlocks and session revocation.

Password & MFA Resets

Reset Okta, Google, and Microsoft passwords or MFA factors after identity verification. Handles account unlocks and session revocation.

Device Lockout Recovery

Retrieve FileVault (Jamf/Iru) or BitLocker (Intune) recovery keys for users locked out of their laptops, with identity challenge before disclosure.

Device Lockout Recovery

Retrieve FileVault (Jamf/Iru) or BitLocker (Intune) recovery keys for users locked out of their laptops, with identity challenge before disclosure.

Hardware Requests & Assignment

Order laptops, monitors, peripherals through CDW or internal catalogs. Track assignment, log repairs, manage replacements and returns.

Hardware Requests & Assignment

Order laptops, monitors, peripherals through CDW or internal catalogs. Track assignment, log repairs, manage replacements and returns.

Group Membership Management

Add/remove users from Google Groups, Okta groups, Slack usergroups, M365/Entra groups, and Teams. Includes scheduled cleanup of inactive groups.

Group Membership Management

Add/remove users from Google Groups, Okta groups, Slack usergroups, M365/Entra groups, and Teams. Includes scheduled cleanup of inactive groups.

Slack/Teams Channel Operations

Create channels, invite guests to shared channels, manage usergroups, and run incident war rooms.

Slack/Teams Channel Operations

Create channels, invite guests to shared channels, manage usergroups, and run incident war rooms.

Laptop Troubleshooting

Diagnose slow performance, disk space, memory, or connectivity issues using Jamf, Iru, Intune, Nexthink, or Tanium. Run remediation scripts (clear cache, restart, expand disk).

Laptop Troubleshooting

Diagnose slow performance, disk space, memory, or connectivity issues using Jamf, Iru, Intune, Nexthink, or Tanium. Run remediation scripts (clear cache, restart, expand disk).

Incident Response

Declare PagerDuty incidents, spin up Slack channels, page on-call, and run security playbooks for containment, IOC lookups, and phishing intake.

Incident Response

Declare PagerDuty incidents, spin up Slack channels, page on-call, and run security playbooks for containment, IOC lookups, and phishing intake.

License & Spend Management

Check license availability before provisioning, assign M365/Azure DevOps/Adobe licenses, monitor Ramp/Brex card spend, and freeze cards on offboarding.

License & Spend Management

Check license availability before provisioning, assign M365/Azure DevOps/Adobe licenses, monitor Ramp/Brex card spend, and freeze cards on offboarding.

Incident Response

Recurring jobs for unused Okta access, SOC2/Vanta compliance checks, security secret rotation, weekly request insights, and Google Group cleanup reports.

Incident Response

Recurring jobs for unused Okta access, SOC2/Vanta compliance checks, security secret rotation, weekly request insights, and Google Group cleanup reports.

HOW IT WORKS

Your whole company in the context window.

Tier 2 tasks

Assistant is built to handle every category of Tier 2 work your team faces. Additionally, if there’s an API for it, Assistant can build connectors in real-time to automate it.

Build new ideas

Find & fill gaps

Tier 2 tasks

Assistant is built to handle every category of Tier 2 work your team faces. Additionally, if there’s an API for it, Assistant can build connectors in real-time to automate it.

Build new ideas

Find & fill gaps

Tier 2 tasks

Assistant is built to handle every category of Tier 2 work your team faces. Additionally, if there’s an API for it, Assistant can build connectors in real-time to automate it.

Build new ideas

Find & fill gaps

INTEGRATIONS

Just-in-time integrations with anything that has an API

Prompt the Assistant to build a connection. Console will research the API docs and build the connection with no code or engineering resources required.

Console gives IT teams agency to focus on strategic work

The force multiplier that allows 5 people to do the work of 50.

“If you're not looking at a tool like Console, you're making a big mistake.”

Danny Macias

Head of IT

“If you're not looking at a tool like Console, you're making a big mistake.”

Danny Macias

Head of IT

“With Console, entire days are given back to me and the team."

Tory Harmon

IT Support Engineer

“With Console, entire days are given back to me and the team."

Tory Harmon

IT Support Engineer

“Console is already solving 75% of requests autonomously.”

Samuel Williams

Head of IT

“Console is already solving 75% of requests autonomously.”

Samuel Williams

Head of IT

Ask Assistant

Assistant is the AI agent built for Tier 2 work

Assistant is the AI agent built for Tier 2 work. Tell it what to build, ask what's missing, let it surface insights, and delegate requests directly from your Console workspace.