AI Service Desk
A service desk that gets smarter over time
A service desk that gets smarter over time
Auto-resolve routine requests, route the rest with full context, and turn every approval into automation for next time.
Auto-resolve routine requests, route the rest with full context, and turn every approval into automation for next time.
Deployed company-wide at
Deployed company-wide at
Deployed company-wide at
Adapts to how your IT team works
Most service desks stop at deflection. Console keeps improving by learning from how your team actually reviews, approves, and resolves work so automation coverage grows over time.
Handles edge cases with context
Handles edge cases with context
Handles edge cases with context
When a request needs human review, Console delivers it with the context required to decide fast and captures the decision to automate the next one.
Fully enriched requests
Smart routing & action
Learns from every approval
Every incoming request arrives with the user, device, app, and access context.
Fully enriched requests
Smart routing & action
Learns from every approval
Every incoming request arrives with the user, device, app, and access context.
Fully enriched requests
Smart routing & action
Learns from every approval
Every incoming request arrives with the user, device, app, and access context.
See how your service desk is performing
See how your service desk is performing
See how your service desk is performing
Track automation rate, response time, resolution time, SLA performance, and team workload in one place. Know what’s working and where tickets still pile up.
Move beyond ticket volume
Even with deflection, most teams are still buried in requests. Console reduces ticket load immediately and increases automation over time so IT can focus on strategic work.
Notes from teams that use Console
"Our auto-resolution rate jumped 4x after switching to Console. And that’s still growing."
Lovejit Mundi
Head of IT, Scale AI
"Our CSAT jumped from 84% to 94% after launching Console because people got what they needed instantly."
Seth Steward
VP of IT, Bloomerang
"There were 3-4 hours of the day just doing access requests. With Console, entire days are given back to me."
Tory Harmon
IT Support Engineer
“We were worried our infra wasn't ready for Console, but we pushed ahead, and now we're over 50% deflection.”
Piru Chheang
Head of IT, Zip
*Real Customer Data
Notes from teams that use Console
"Our auto-resolution rate jumped 4x after switching to Console. And that’s still growing."
Lovejit Mundi
Head of IT, Scale AI
"Our CSAT jumped from 84% to 94% after launching Console because people got what they needed instantly."
Seth Steward
VP of IT, Bloomerang
"There were 3-4 hours of the day just doing access requests. With Console, entire days are given back to me."
Tory Harmon
IT Support Engineer
“We were worried our infra wasn't ready for Console, but we pushed ahead, and now we're over 50% deflection.”
Piru Chheang
Head of IT, Zip
*Real Customer Data
Notes from teams that use Console
"Our auto-resolution rate jumped 4x after switching to Console. And that’s still growing."
Lovejit Mundi
Head of IT, Scale AI
"Our CSAT jumped from 84% to 94% after launching Console because people got what they needed instantly."
Seth Steward
VP of IT, Bloomerang
"There were 3-4 hours of the day just doing access requests. With Console, entire days are given back to me."
Tory Harmon
IT Support Engineer
“We were worried our infra wasn't ready for Console, but we pushed ahead, and now we're over 50% deflection.”
Piru Chheang
Head of IT, Zip
TIMELINE
Demo to production in 3 weeks or less
Week 1
Week 2
Week 3
Onboard with your dedicated engineer
Connect to all of your apps in 30 minutes
Import Playbooks from our template library
Set up custom access policies
Link your existing knowledge base
Deeply integrate Console
Create custom Playbooks
Collect insights using our reporting platform
Snippets suggests additions to your knowledge base
Ask why you didn't switch sooner
Over 50% of tickets auto-resolved
Near-instant responses for end users
IT freed up for strategic projects
TIMELINE
Demo to production in
3 weeks or less
Week 1
Week 2
Week 3
Onboard with your dedicated engineer
Connect to all of your apps in 30 minutes
Import Playbooks from our template library
Set up custom access policies
Link your existing knowledge base
Deeply integrate Console
Create custom Playbooks
Collect insights using our reporting platform
Snippets suggests additions to your knowledge base
Ask why you didn't switch sooner
Over 50% of tickets auto-resolved
Near-instant responses for end users
IT team freed up for larger projects
TIMELINE
Demo to production in 3 weeks or less
Onboard with your dedicated engineer
Connect to all of your apps in 30 minutes
Import Playbooks from our template library
Set up custom access policies
Link your existing knowledge base
Week 1
Deeply integrate Console
Create custom Playbooks
Collect insights using our reporting platform
Snippets suggests additions to your knowledge base
Week 2
Ask why you didn't switch sooner
Over 50% of tickets auto-resolved
Near-instant responses for end users
IT team freed up for larger projects
Week 3
Frequently asked questions
Frequently asked questions
Frequently asked questions
How does Console decide what to automate and what to escalate?
How does Console decide what to automate and what to escalate?
How does Console decide what to automate and what to escalate?
How does Console understand and route requests across different teams?
How does Console understand and route requests across different teams?
How does Console understand and route requests across different teams?
What teams and functions does Console support?
What teams and functions does Console support?
What teams and functions does Console support?
How does Console’s Inbox work?
How does Console’s Inbox work?
How does Console’s Inbox work?
How does Console learn from IT decisions over time?
How does Console learn from IT decisions over time?
How does Console learn from IT decisions over time?