When Danny joined Cursor as Head of IT in September 2025, the company had about 80 employees and no IT infrastructure to speak of.

Today, Cursor has over 600 employees and continues to grow at light speed. Danny's team is four people. And Console is why the math works.

The Challenge

"I realized we need far more engineers than people who are just going to respond to tickets," Danny said. "So it's really this culture of building versus responding."

But building usually requires time. And time is exactly what you don't have when you're one person supporting a company scaling from 80 to 600 employees in under a year.

Leveraging Slack for IT wasn't enough. A legacy ITSM wasn't the answer either. Danny needed something that could give him real insight into what the people at Cursor actually needed, where to optimize automation efforts, and a way to build those automations quickly with AI.

Why Console

"Console fits the builder," Danny said. "Someone can come in, look at it, and go, oh wow, this really makes sense."

The security architecture mattered too. Cursor operates in a zero-trust environment, and Danny was wary of tools that required excessive privileged access just to function. Some competitors needed far more permissions than he was willing to grant. Console didn't.

"That was a big differentiator for me," he said. "We're only going to accept a certain level of risk. Console checked the box." Along with all of the others.

Console's Impact

The moment Danny knew Console was working came on a Monday morning. 

The team had set up access policies and loaded Knowledge Base articles, but Danny hadn't seen things in action at scale yet. He woke up, checked Slack, and saw an employee had requested access to something.

Before he could respond, Console had already resolved it. Then four other new hires submitted the same request. Console handled every one automatically.

"I cannot tell you the level of stress that came out of my body the minute I saw that," Danny said. "I felt like, oh my gosh, I don't have to reply to every Slack anymore."

Today, Console now handles the majority of tier one and tier two requests at Cursor. 

Johnny, Cursor's Staff IT Systems Engineer, describes what it looked like when he joined and Console was already in place: "I knew there was no way Danny was doing this all by himself. And it was Console. It was doing everything he couldn’t do on his own. Access requests, tier one troubleshooting, all of it."

For John, the IT Operations Engineer who came in without an engineering background, Console removed a barrier he didn't think he could cross: "I don't know code," John said. "And the fact that I can speak to [Console] in plain language and see something being built, and then see it work, that's jaw dropping. It makes me feel like I have a seat at the table."

"If you're not looking at a tool like Console, you're making a big mistake. And that's just my honest opinion."

Building at Scale

Console hasn't just reduced reactive work. It's changed how the team operates.

Johnny remembers staying up until 2 a.m. one night after realizing he could build and iterate on Playbooks directly in conversation with Assistant.

"As soon as that clicked, it just kind of went crazy," Johnny said. "What would have been me spending a weekend reading API documentation and scripting something together is now 30 minutes in an afternoon. I can actually see results immediately."

The team has built Playbooks for WiFi troubleshooting that pull live network metrics and guide employees through resolution steps automatically. They've also built onboarding workflows, laptop diagnostics, and interview environment provisioning flows that previously required manual IT involvement.

Console has expanded beyond IT: Finance uses it to issue funds via credit card with built-in approval routing. Recruiting uses it to provision interview environment access. Office operations is next.

"Every time a team brought something up, I would just look at Johnny and say: Console, Console, Console," Danny said. "People started asking, what is this magic that you speak of?"

Build vs. Buy

Cursor builds software, so the question of buying Console versus building internally was a real one. Danny's answer was practical.

Connecting identity, device management, access governance, and ticketing into a single service management system is anything but trivial.

"That's not something you can just build overnight," Danny said. "After evaluating, I realized how far ahead Console was in the game. This is probably not something we want to build out."

The Team Console Makes Possible

Danny's first hire after bringing Console in wasn't a support person. It was a Staff IT Systems Engineer hired to build because the support load is handled by Console.

"The only reason we did that was because of the value Console provided on day one," he said.

That philosophy now shapes how Danny thinks about the entire team. He hires builders over responders. Console handles repeatable operational work so the team can focus on strategic technical projects that move the business forward.

It's also become a recruiting tool. When candidates ask what Cursor uses for ticketing and access management, Danny walks them through what Console can actually do.

"They hear, wait, it can do that? And they get excited," Danny said.

Final Thoughts

Danny has already recommended Console to other IT leaders multiple times.

"If you're not looking at a tool like Console, you're making a big mistake," Danny said.