Console vs Servicenow
ServiceNow is the system of record. Console is the system of action.
ServiceNow is the system of record. Console is the system of action.
ServiceNow is built for governance, workflows, and auditability. Console is built for execution. It understands natural-language requests, pulls identity and policy context, runs real actions across systems, and only creates tickets when humans are actually needed.
ServiceNow is built for governance, workflows, and auditability. Console is built for execution. It understands natural-language requests, pulls identity and policy context, runs real actions across systems, and only creates tickets when humans are actually needed.
Deployed company-wide at
Deployed company-wide at
Deployed company-wide at
Console auto-resolves up to
87% of support requests
before they reach a human
Console auto-resolves up to 87% of support requests before they reach a human
Console auto-resolves up to
87% of support requests
before they reach a human
Upgrade ServiceNow without replacing it
Putting Console on top of ServiceNow keeps employees inside Slack and Teams instead of forcing them into portals and forms.
Built for control and auditability
Every action follows the workflows, approvals, and policies you define. IT can see exactly what happened, why it happened, and who approved it so automation never becomes a black box.
Every action follows the workflows, approvals, and policies you define. IT can see exactly what happened, why it happened, and who approved it so automation never becomes a black box.
Console acts as the front door to ServiceNow
When a request needs judgment, approval, or investigation, Console routes it into Inbox, already enriched with context, ownership, priority, and SLA, so the right person can act immediately.
When a request needs judgment, approval, or investigation, Console routes it into Inbox, already enriched with context, ownership, priority, and SLA, so the right person can act immediately.
Why companies are moving off ServiceNow
Why companies are moving off ServiceNow
Why companies are moving off ServiceNow
ServiceNow
—
Slack & Teams-native end-user experience
Slack & Teams-native end-user experience
Slack & Teams-native end-user experience
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 32 32" xmlns="http://www.w3.org/2000/svg"><path d="M 0 0 L 32 0 L 32 32 L 0 32 Z" fill="transparent" height="32px" id="Qu0qGT16D" width="32px"/><path d="M 13 0 C 5.82 0 0 5.82 0 13 C 0 20.18 5.82 26 13 26 C 20.18 26 26 20.18 26 13 C 25.993 5.823 20.177 0.007 13 0 Z M 18 14 L 8 14 C 7.448 14 7 13.552 7 13 C 7 12.448 7.448 12 8 12 L 18 12 C 18.552 12 19 12.448 19 13 C 19 13.552 18.552 14 18 14 Z" fill="rgb(207, 201, 194)" height="26px" id="CHOSumIhs" transform="translate(3 3)" width="26px"/></svg>)
Natural-language request intake
Natural-language request intake
Natural-language request intake
Agentic, multi-step AI workflows
Agentic, multi-step AI workflows
Agentic, multi-step AI workflows
Real-time identity & context graph
Real-time identity & context graph
Real-time identity & context graph
Personalized knowledge responses using user context
Personalized knowledge responses using user context
Personalized knowledge responses using user context
Synthesized answers across multiple sources
Synthesized answers across multiple sources
Synthesized answers across multiple sources
Autonomous resolution before ticket creation
Autonomous resolution before ticket creation
Autonomous resolution before ticket creation
Chat-native ITSM inbox
Chat-native ITSM inbox
Chat-native ITSM inbox
AI-assisted auto-categorization + prioritization
AI-assisted auto-categorization + prioritization
AI-assisted auto-categorization + prioritization
Notes from teams that use Console
"Our auto-resolution rate jumped 4x after switching to Console. And that’s still growing."
Lovejit Mundi
Head of IT, Scale AI
"Our CSAT jumped from 84% to 94% after launching Console because people got what they needed instantly."
Seth Steward
VP of IT, Bloomerang
"There were 3-4 hours of the day just doing access requests. With Console, entire days are given back to me."
Tory Harmon
IT Support Engineer
“We were worried our infra wasn't ready for Console, but we pushed ahead, and now we're over 50% deflection.”
Piru Chheang
Head of IT, Zip
*Real Customer Data
Notes from teams that use Console
"Our auto-resolution rate jumped 4x after switching to Console. And that’s still growing."
Lovejit Mundi
Head of IT, Scale AI
"Our CSAT jumped from 84% to 94% after launching Console because people got what they needed instantly."
Seth Steward
VP of IT, Bloomerang
"There were 3-4 hours of the day just doing access requests. With Console, entire days are given back to me."
Tory Harmon
IT Support Engineer
“We were worried our infra wasn't ready for Console, but we pushed ahead, and now we're over 50% deflection.”
Piru Chheang
Head of IT, Zip
Notes from teams that use Console
"Our auto-resolution rate jumped 4x after switching to Console. And that’s still growing."
Lovejit Mundi
Head of IT, Scale AI
"Our CSAT jumped from 84% to 94% after launching Console because people got what they needed instantly."
Seth Steward
VP of IT, Bloomerang
"There were 3-4 hours of the day just doing access requests. With Console, entire days are given back to me."
Tory Harmon
IT Support Engineer
“We were worried our infra wasn't ready for Console, but we pushed ahead, and now we're over 50% deflection.”
Piru Chheang
Head of IT, Zip
*Real Customer Data
TIMELINE
Demo to production in 3 weeks or less
Week 1
Week 2
Week 3
Onboard with your dedicated engineer
Connect to all of your apps in 30 minutes
Import Playbooks from our template library
Set up custom access policies
Link your existing knowledge base
Deeply integrate Console
Create custom Playbooks
Collect insights using our reporting platform
Snippets suggests additions to your knowledge base
Ask why you didn't switch sooner
Over 50% of tickets auto-resolved
Near-instant responses for end users
IT freed up for strategic projects
TIMELINE
Demo to production in 3 weeks or less
Onboard with your dedicated engineer
Connect to all of your apps in 30 minutes
Import Playbooks from our template library
Set up custom access policies
Link your existing knowledge base
Week 1
Deeply integrate Console
Create custom Playbooks
Collect insights using our reporting platform
Snippets suggests additions to your knowledge base
Week 2
Ask why you didn't switch sooner
Over 50% of tickets auto-resolved
Near-instant responses for end users
IT team freed up for larger projects
Week 3
TIMELINE
Demo to production in
3 weeks or less
Week 1
Week 2
Week 3
Onboard with your dedicated engineer
Connect to all of your apps in 30 minutes
Import Playbooks from our template library
Set up custom access policies
Link your existing knowledge base
Deeply integrate Console
Create custom Playbooks
Collect insights using our reporting platform
Snippets suggests additions to your knowledge base
Ask why you didn't switch sooner
Over 50% of tickets auto-resolved
Near-instant responses for end users
IT team freed up for larger projects