What 20 CIOs Are Actually Doing With AI

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What 20 CIOs Are Actually Doing With AI

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The State of IT 2026

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What an ITSM should be

Automate 75%+ of service requests, continuously enforce access governance, and effortlessly manage asset and business data with context-aware agents.

Teams building with Console

Assistant

Tell Console what to build, ask what's missing, let it surface insights, and delegate requests.

Intelligent Ticketing

Auto-routed, auto-enriched tickets that land in the right Inbox ready to resolve.

Workflow Automation

Write Playbooks that automate multi-system workflows in plain language.

Access Governance

See and manage access across the organization in one place.

Asset Management

Every asset in a unified view, ready to manage.

Assistant

Tell Console what to build, ask what's missing, let it surface insights, and delegate requests.

Intelligent Ticketing

Auto-routed, auto-enriched tickets that land in the right Inbox ready to resolve.

Workflow Automation

Write Playbooks that automate multi-system workflows in plain language.

Access Governance

See and manage access across the organization in one place.

Asset Management

Every asset in a unified view, ready to manage.

Assistant

Tell Console what to build, ask what's missing, let it surface insights, and delegate requests.

Intelligent Ticketing

Auto-routed, auto-enriched tickets that land in the right Inbox ready to resolve.

Workflow Automation

Write Playbooks that automate multi-system workflows in plain language.

Access Governance

See and manage access across the organization in one place.

Asset Management

Every asset in a unified view, ready to manage.

How Webflow Hit 75% Automation and Scaled Console Company-Wide

“With Console, entire days are given back to me and the team."

Tory Harmon

IT Support Engineer

“With Console, entire days are given back to me and the team."

Tory Harmon

IT Support Engineer

“With Console, entire days are given back to me and the team."

Tory Harmon

IT Support Engineer

Key findings

87% ATH ticket deflection

within weeks of rollout

Deployed across IT and People Ops

with more departments joining soon

Help desk ratio: 1:100 → 1:200

making the team twice as efficient

Automateover75%ofyourrequestsinnaturallanguage.

Built for every team

that runs on tickets, access, and answers.

From onboarding to access reviews to vendor requests, Console handles the operational work that keeps teams moving — across functions, not just inside one.

Legal

RevOps

Security

Finance

Employee Onboarding
Automate account creation across Okta, Google Workspace, M365, Slack, and Teams. Add new hires to the right groups, provision app access, assign devices, and send welcome materials, all triggered from a request or HRIS event (Workday, HiBob, Rippling, ADP).
Employee Offboarding
Suspend accounts, revoke app access, reclaim licenses, transfer Google Drive files, delegate calendars/inboxes to managers, lock devices, and freeze cards, driven by termination events from your HRIS.
App Access Requests
Self-service access to SaaS apps with policy-based approvals (manager, app owner, or AI-decided). Time-bound access with automatic revocation at expiry. Works across Okta, Google Groups, Microsoft Entra, GitHub, Salesforce, AWS, etc.
Password & MFA Resets
Reset Okta, Google, and Microsoft passwords or MFA factors after identity verification. Handles account unlocks and session revocation.
Device Lockout Recovery
Retrieve FileVault (Jamf/Kandji) or BitLocker (Intune) recovery keys for users locked out of their laptops, with identity challenge before disclosure.
Hardware Requests & Assignment
Order laptops, monitors, peripherals through CDW or internal catalogs. Track assignment, log repairs, manage replacements and returns.
Group Membership Management
Add/remove users from Google Groups, Okta groups, Slack usergroups, M365/Entra groups, and Teams. Includes scheduled cleanup of inactive groups.
Slack/Teams Channel Operations
Create channels, invite guests to shared channels, manage usergroups, and run incident war rooms.
Laptop Troubleshooting
Diagnose slow performance, disk space, memory, or connectivity issues using Jamf, Kandji, Intune, Nexthink, or Tanium. Run remediation scripts (clear cache, restart, expand disk).
Incident Response
Declare PagerDuty incidents, create incident Slack channels, page on-call, post status updates, and run security playbooks (CrowdStrike containment, IOC lookups, phishing intake).
License & Spend Management
Check license availability before provisioning, assign M365/Azure DevOps/Adobe licenses, monitor Ramp/Brex card spend, and freeze cards on offboarding.
Scheduled Audits & Reports
Recurring jobs for unused Okta access, SOC2/Vanta compliance checks, security secret rotation, weekly request insights, and Google Group cleanup reports.

Legal

RevOps

Security

Finance

Employee Onboarding
Automate account creation across Okta, Google Workspace, M365, Slack, and Teams. Add new hires to the right groups, provision app access, assign devices, and send welcome materials, all triggered from a request or HRIS event (Workday, HiBob, Rippling, ADP).
Employee Offboarding
Suspend accounts, revoke app access, reclaim licenses, transfer Google Drive files, delegate calendars/inboxes to managers, lock devices, and freeze cards, driven by termination events from your HRIS.
App Access Requests
Self-service access to SaaS apps with policy-based approvals (manager, app owner, or AI-decided). Time-bound access with automatic revocation at expiry. Works across Okta, Google Groups, Microsoft Entra, GitHub, Salesforce, AWS, etc.
Password & MFA Resets
Reset Okta, Google, and Microsoft passwords or MFA factors after identity verification. Handles account unlocks and session revocation.
Device Lockout Recovery
Retrieve FileVault (Jamf/Kandji) or BitLocker (Intune) recovery keys for users locked out of their laptops, with identity challenge before disclosure.
Hardware Requests & Assignment
Order laptops, monitors, peripherals through CDW or internal catalogs. Track assignment, log repairs, manage replacements and returns.
Group Membership Management
Add/remove users from Google Groups, Okta groups, Slack usergroups, M365/Entra groups, and Teams. Includes scheduled cleanup of inactive groups.
Slack/Teams Channel Operations
Create channels, invite guests to shared channels, manage usergroups, and run incident war rooms.
Laptop Troubleshooting
Diagnose slow performance, disk space, memory, or connectivity issues using Jamf, Kandji, Intune, Nexthink, or Tanium. Run remediation scripts (clear cache, restart, expand disk).
Incident Response
Declare PagerDuty incidents, create incident Slack channels, page on-call, post status updates, and run security playbooks (CrowdStrike containment, IOC lookups, phishing intake).
License & Spend Management
Check license availability before provisioning, assign M365/Azure DevOps/Adobe licenses, monitor Ramp/Brex card spend, and freeze cards on offboarding.
Scheduled Audits & Reports
Recurring jobs for unused Okta access, SOC2/Vanta compliance checks, security secret rotation, weekly request insights, and Google Group cleanup reports.

Console is a modular platform built on the Context Graph.

From intelligent ticketing to multi-system workflow automation to access and asset management, choose the components you need or use the entire platform for the most powerful version of Console in a single pane of AI-powered glass.

SURFACE MODULES

Intelligent Ticketing

AI-powered inbox

Intelligent Ticketing

AI-powered inbox

Workflow Automation

Natural language Playbooks

Workflow Automation

Natural language Playbooks

Access Management

Identity & access governance

Access Management

Identity & access governance

Asset Management

Real-time asset tracking

Asset Management

Real-time asset tracking

AI LAYER

Assistant

Conversational interface

Assistant

Conversational interface

Background Agents

Find and resolve automation gaps

Background Agents

Find and resolve automation gaps

Integrations layer

Connects to anything

FOUNDATION

Knows your environment

Context Graph

Every user, system, policy, and ticket — connected.

INTEGRATIONS

Automate anything with an API

Prompt the Assistant to build an integration. Console will research the API docs and build the connection with no code or engineering resources required.