Console is the AI-powered ITSM and automation platform that helps companies like Ramp, Scale, and Webflow automate 50%+ of internal support requests before they ever reach a human.

Learn how Console compares to traditional ticketing systems like ServiceNow and Jira Service Management, including implementation time, automation model, and day-to-day employee experience.

Learn how Console defines auto-resolution rate, what benchmarks customers like Bloomerang and Scale AI achieve, and how this data highlights opportunities to unlock more automation.

Learn how Console automatically resolves repetitive IT requests using natural‑language intake, system context, and policy‑driven workflows.

Learn how Console ingests and understands your existing IT and HR documentation to deliver accurate AI-powered answers, automate access requests, and run workflows directly in Slack.

Learn how Console automates IT workflows in Slack and Teams, handles requests and approvals, integrates with existing tools, and enforces internal policies.

Learn how Console secures integrations using provider-recommended authentication, permission scoping, and workspace-level controls.

Learn how Console prevents unauthorized access by limiting write access, requiring explicit IT configuration, and enforcing backend controls.

Learn how Console enforces approvals and multi-factor authentication using deterministic backend logic, ensuring sensitive IT actions can’t be bypassed by AI.

Configure priority tiers and SLA targets, use AI to auto-assign priority, trigger SLA alerts in Console or Slack and Teams, and monitor SLA compliance with built-in analytics.

Configure natural language routing rules, enable workspace-level macro routing, use context graph intelligence, and automatically assign tickets across Slack and email.

Learn how Console’s Schema system auto-categorizes tickets, dynamically applies custom fields, auto-populates data with AI Fill, and powers analytics and playbook automation.

Learn how Console works natively inside Microsoft Teams and Slack, including private intake, shared channel support, bi-directional sync, escalation flows, and access request automation.

Learn how to review requests, track bot actions, and maintain visibility into activity in Console using Inbox, Requests, Insights, and related monitoring tools.

Learn how Console manages sensitive workflows through Knowledge Base access, Playbooks, and Access Policies.

A guide to writing effective IT playbooks in Console, covering structured intake, conditional logic, approvals, actions, integrations, and governance.