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Managing Slack Channels in Console
Console helps IT teams manage Slack requests by centralizing intake, approval, and execution in a single workflow.
Reporting Lost Laptops in Console
Console helps IT teams manage lost laptop reports by centralizing intake, approvals, and follow-up actions in a single workflow.
Granting & Removing App Access in Console
Console helps IT teams automate how application access is granted and removed by connecting requests, approvals, and actions into a single workflow.
Answering Employee Questions in Console
Console answers employee questions by consolidating internal knowledge and making it accessible through a single, employee-facing interface.
Troubleshooting Laptop & Account Access in Console
Console helps IT teams manage and resolve common laptop and account access issues by centralizing requests, device context, and workflows in one place.
Managing Google Groups in Console
Console helps IT teams manage Google Group membership by routing requests, enforcing approvals, and executing changes through integrations.
Handling Exceptions and Edge Cases in Console
Console Playbooks handle exceptions using conditional logic, approvals, and routing to operators. Learn how to design workflows that manage edge cases without breaking automation.
Utilizing AI-First Workflows with Human Escalation in Console
Console Playbooks use AI as the first responder, resolving requests automatically and escalating to humans when review, approval, or manual action is required. Learn how human involvement fits into each stage of a request lifecycle.
Console for Startups
Console helps startups automate IT and internal requests without slowing down. Structure intake, integrate tools, and scale automation as you grow.
Console for Enterprise
Learn how Console supports enterprise IT automation with controlled intake, embedded governance, safe execution, and seamless integration with existing IT systems.
Interacting with Console by Direct Message
Learn how employees can interact with Console via Slack or Microsoft Teams direct messages to submit requests, complete structured intake, receive updates, and keep work visible without relying on ad-hoc conversations.
Reducing Escalations with Tier-0 and Tier-1 Automations
Learn how Console reduces unnecessary IT escalations by handling Tier-0 requests automatically and structuring Tier-1 requests before human review.
Common IT Requests Console is Designed to Handle
Learn more about the most common IT requests Console handles effectively, including app access, approvals, and knowledge questions, all resolved directly in Slack or Teams.