Console, the AI Platform for IT
In the earliest days of computing, IT’s job was to implement technology that drove businesses forward. They set up mainframes, streamlined processes, and taught employees how to work more efficiently with computers. IT was meant to give the rest of the company superpowers.
As systems multiplied and complexity grew, that promise eroded.
Instead of innovating, IT was reduced to keeping the lights on: endless access requests, password resets, and device troubleshooting. The work turned into a grind, and IT into a helpdesk treadmill.
Console restores IT as a driver of innovation.
How it works
Console serves as the frontline for your IT team, automating repetitive tasks with AI agents that work the way you do, directly in Slack. Under the hood, Console has full context on your organization – users, apps, devices, tickets – and on how work gets done, by giving your team the ability to define policies & processes in natural language Playbooks.
Console shifts IT teams from doing the work to managing a system that does the work for them.
Trusted by leading IT teams
Today, some of the world’s leading organizations run their IT support on Console. Companies like Ramp, Webflow, Scale AI, and Flock Safety use Console to automate over 50% of their support requests without any human intervention.
Scale AI handles 55-60% of their tickets entirely with Console, freeing up their IT team to work on more impactful projects across the organization.
Since launching Console, the Bloomerang IT team’s CSAT went up from 84% to 94%, while their company grew by another 100 people, despite not adding anyone else to their team
Our raise
Today, we’re announcing our $23M Series A from DST Global Partners & Thrive Capital. This additional funding will allow us to continue building products that empower IT teams, while expanding into other departments overwhelmed by repetitive requests, like HR and finance. If you’d like to learn more, you can set up a demo.
To all of our customers, colleagues, and partners, who believed in us from day one, thank you. Now, back to work.
