Key Takeaways

• IT asset management software splits into 3 camps: physical asset tracking, software license management, and SaaS spend management, and the leader in one is usually weak in the others.

• Auto-discovery is the dividing line between ITAM tools: agent-based and agentless scanning keep hardware and software inventory current, while manual import puts ongoing upkeep on your team.

• Console keeps a live asset inventory inside the same AI-native ITSM and automation platform that resolves the request, pulling device and license data from MDM, procurement, identity, and HRIS sources.

• ITAM and a CMDB answer different questions: ITAM tracks ownership, cost, and warranty dates, while a CMDB maps which services depend on which components.

• Total cost of ownership over 3 years, including implementation and admin time, decides ITAM value: a self-hosted platform under $400/year still bills your team for server configuration, upgrades, backups, and every integration.

What Is IT Asset Management Software?

IT asset management (ITAM) software tracks hardware and software across the full lifecycle: procurement, deployment, maintenance, and retirement.

Every IT team manages assets. Laptops, software licenses, SaaS subscriptions, servers, mobile devices, printers: the inventory never stops growing, and neither do the costs of managing it poorly. A laptop that walks out the door untracked is a security incident. A software license that auto-renews unused is wasted budget. A device that falls off the network mid-lease cycle is a financial and compliance problem.

The right ITAM platform tells you what you own, where it is, who's using it, when it needs to be renewed or replaced, and how much you're actually spending on it. The wrong platform, or no platform at all, means spreadsheets, surprise renewal invoices, and audit failures.

The market ranges from open-source tools you can spin up for free to full enterprise suites that require dedicated administrators. This review covers nine platforms across that entire spectrum: what they do, what they cost, who they're best for, and where each one falls short. We also answer the perennial ITAM question: what's the difference between an ITAM tool and a CMDB, and do you need both?

Quick Comparison Table

1. Console

Console is an AI-native ITSM and automation platform. Employees ask for what they need in Slack or Teams, and Console resolves the request inside its own platform instead of passing it to a queue in another tool. Asset management is part of that platform rather than a separate product, so the device, license, and ownership record is already in hand the moment a request lands.

What It Does

Console maintains a live inventory of every device, application, and SaaS tool in the environment by pulling from connected sources rather than asking a technician to keep records current. Device and purchase data flows in from MDM platforms, procurement tools, identity providers, and HR systems, so one record carries hardware specs, software licenses, purchase cost, and current owner. Each asset carries its own lifecycle: where it came from, who owned it, what changed, and how it moved from stock into use, through repair, and out to retirement. Assigning, unassigning, or retiring a device updates the record and the underlying MDM at the same time.

What separates it from a standalone tracker is what happens when a request arrives. An employee reports a problem or asks for access, the request opens in Console, and Console already knows which device they are on, what licenses they hold, and how those connect to other systems. It then runs the offboarding, the device reassignment, or the license reclamation itself rather than filing a ticket for a technician to work through later. Teams weighing this against a legacy platform can read the full Console and ServiceNow comparison.

Standout Features

• Unified asset inventory: One record set covering devices, applications, and SaaS across the environment, assembled from the systems already in place rather than a separate console per tool.

• One inventory across every device source: Device data from Jamf Pro, Iru (formerly Kandji), Addigy, Microsoft Intune, Snipe-IT, Teqtivity, and Fleet; identity from Okta, JumpCloud, and Microsoft (Entra ID); HR events from Workday, HiBob, and Greenhouse.

• Asset history and lifecycle: Purchase origin, cost, ownership, and status changes attached to every record, from in stock through in use, repair, and retirement.

• Assets connected to requests: Requests arrive in Console carrying the requester's device, licenses, and ownership context, because the service desk and the asset record are the same system.

• Playbooks written in natural language: Onboarding, offboarding, device assignment and retirement, and license reclamation are written as instructions rather than code, so IT owns them without engineering time.

• Access policies tied to the same records: Access governance grants, revokes, and time-bounds permissions against the same view of people and devices.

• Any tool with an API: Custom Integrations and the Developer API reach systems outside the native catalog.

Pricing

Console does not publish pricing. Pricing is not charged per help desk agent seat, so cost does not climb with the number of people working the queue. Contact sales for a quote.

Best For

High-growth startups and enterprises that want asset records in the same platform that resolves requests. It fits teams whose employees already work in Slack or Teams and whose device data is scattered across an MDM, a procurement tool, and a directory. Console covers IT, HR, Finance, and beyond rather than IT alone, so an onboarding or offboarding run handles accounts, access, and hardware together.

Limitations

Console builds inventory by ingesting from connected sources rather than by discovery, and it is not a CMDB, so hardware that no MDM, procurement, or identity system knows about has to be added before it appears in the record set. Intake is chat, email, and a web portal, with no phone or SMS channel. Moving existing escalation paths and approval chains into playbooks is genuine setup work worth sizing before a rollout, and pricing requires a sales conversation rather than a published tier.

2. ServiceNow ITAM

ServiceNow IT Asset Management is the ITAM module within the broader ServiceNow platform. For organizations already running ServiceNow as their system of record for IT operations, everything lives in one platform, one data model, and one reporting layer, which is the main reason teams keep ITAM there.

What It Does

ServiceNow ITAM covers the full asset lifecycle: procurement, deployment, maintenance, and retirement. The Software Asset Management (SAM) module tracks license entitlements against actual usage and flags over- or under-licensing. The Hardware Asset Management (HAM) module handles physical device lifecycle from purchase order through disposal. Both connect directly to ServiceNow's CMDB, which tracks relationships between assets and the services that depend on them.

Standout Features

• License reconciliation: Automatically compares software entitlements against actual deployments to identify waste and compliance risk.

• Contract management: Tracks maintenance agreements, warranty expiration, and renewal dates with automated alerts.

• CMDB integration: Assets live in the same data store as configuration items, giving you full relationship mapping.

• Financial management: Tracks asset cost, depreciation, and total cost of ownership.

• Automated workflows: Procurement requests, approval chains, and asset assignment workflows built into the platform.

Pricing

ServiceNow ITAM is licensed as part of the broader ServiceNow AI Platform, and pricing is not published. SAM and HAM are quoted as annual subscriptions priced on the volume of assets under management, converted into subscription units at per-category ratios, rather than per user seat. Asset Management Core is included with ITSM and covers asset tables, purchase orders, and stockrooms; the lifecycle automation and license reconciliation sit in the separately licensed HAM Pro and SAM Pro tiers. Implementation-partner estimates for ITAM projects range from roughly $40,000 for a basic rollout into six figures for enterprise deployments with license optimization.

Best For

Organizations committed to ServiceNow that need strict ITIL governance and change control across asset and service data. The integration value compounds when the service desk, asset management, and CMDB all share the same data layer.

Limitations

Reviewers consistently flag a steep learning curve and the need for in-house ServiceNow expertise, and partner-led enterprise rollouts commonly run six to twelve months.

3. Freshservice

Freshservice includes IT asset management as a core component of its ITSM platform, not a separate product. This integrated approach means your assets are connected directly to your tickets, incidents, and change requests. When something breaks, you know immediately what configuration it's running.

What It Does

Freshservice's ITAM covers hardware and software assets with both agent-based and agentless discovery. The agent reports on the machine it is installed on, while the Discovery Probe, a separate Windows server application, scans domains and IP ranges, and cloud discovery covers AWS, Azure, and VMware. Records populate automatically, reducing the manual entry burden that plagues spreadsheet-based tracking.

Standout Features

• Discovery agent: Auto-discovers assets across Windows, Mac, and Linux endpoints.

• Asset lifecycle management: Tracks purchase date, warranty, depreciation, and planned replacement.

• Contract management: Log software contracts and get renewal reminders.

• Ticket-to-asset linking: Associate tickets and incidents directly with the affected asset.

• Software license tracking: Monitor installation counts against license entitlements.

Pricing

Freshservice licenses ITAM as its own SKU, metered in Asset Units, and bundles the ITAM Growth package plus 100 Asset Units into the ITSM Growth plan and above. Growth is $49/agent/month billed annually ($59 monthly), Pro is $99 ($119 monthly), and Enterprise is quoted rather than published. The Starter plan at $19/agent/month includes no asset management at all. Contracts with renewal alerts, software license tracking, and SaaS discovery sit in the higher ITAM Pro tier.

Best For

Mid-market IT teams that want ITSM and ITAM in a single platform without the complexity and cost of ServiceNow. Assets and tickets share one record set, with automation available once the workflows are configured.

Limitations

Freshservice's ITAM is solid but not as deep as dedicated ITAM tools for complex environments. Large software license estates with complicated entitlement structures (Microsoft EA agreements, Oracle licensing complexity) may require supplementary tools. SaaS management is real but gated: SaaS discovery appears only at the ITAM Pro and Enterprise tiers, and it is narrower in scope than a dedicated SaaS management platform.

4. Asset Panda

Asset Panda is a cloud-based asset tracking platform focused on physical assets. It's flexible, mobile-friendly, and built for teams that need to track laptops, equipment, and physical infrastructure rather than software license estates.

What It Does

Asset Panda provides a customizable asset record system with mobile apps for barcode scanning and check-in/check-out workflows. Custom fields let you track any data point relevant to your specific assets. The mobile app is a genuine differentiator for teams that manage physical equipment across multiple locations, where technicians in the field can scan a barcode, pull up an asset record, log maintenance, and reassign in under a minute.

Standout Features

• Mobile barcode scanning: iOS and Android apps with barcode and QR code scanning for fast asset identification.

• Custom fields: Configure asset records to track exactly what matters for your environment.

• Check-in/check-out: Loan tracking for equipment that moves between employees or locations.

• Maintenance scheduling: Set maintenance intervals and log service history against assets.

• Reporting: Built-in reports on asset status, location, and lifecycle.

Pricing

Asset Panda does not publish pricing; every deal is quoted. Published third-party tier data puts the entry Starter plan near $3,000/year for 5 users and 1,000 assets, and the next tier up near $7,500/year for 10 users and 5,000 assets. Pricing scales on both asset volume and user seats rather than assets alone, so mid-size IT teams should budget roughly $5,000 to $20,000/year.

Best For

IT and facilities teams managing significant physical asset inventories, including laptops, AV equipment, lab hardware, and field devices, where barcode scanning and location tracking matter more than software license management. Asset Panda is strong for organizations with physical check-out workflows.

Limitations

Asset Panda has no dedicated software license management module, so licenses can only be tracked as custom fields or contract records, with no entitlement reconciliation against installed software. If your primary ITAM challenge is SaaS sprawl or software audit compliance, this is not the right tool.

5. Snipe-IT

Snipe-IT is an open-source IT asset management platform with a self-hosted option that is completely free. It's the go-to choice for IT teams with technical capability and budget constraints, getting a full-featured ITAM platform without a license fee.

What It Does

Snipe-IT handles asset tracking, user assignment, maintenance records, and license management through a clean web interface. It supports hardware assets (laptops, monitors, peripherals), software licenses, accessories, and consumables. The self-hosted version runs on your own infrastructure; the cloud-hosted version is managed by Snipe-IT for a modest annual fee.

Standout Features

• Completely free self-hosted: Full feature set with no per-asset or per-user fees.

• Asset assignment and history: Track who has what, when it was assigned, and the full assignment history.

• License management: Track license seats, purchase dates, and expiration.

• LDAP/Active Directory sync: Import users from your existing directory.

• REST API: Full API access for custom integrations and automation.

• Active community: Large open-source community means ongoing development and free support forums.

Pricing

Snipe-IT is free for self-hosted deployments. Cloud hosting runs $399.99/year for Basic, $999.99/year for Small Business, and $2,499.99/year for Dedicated, with larger dedicated servers quoted at $5,000 and $7,500/year. The cloud option prices well below most commercial tiers.

Best For

Budget-conscious IT teams that have the technical capability to self-host, or are comfortable with the affordable cloud option, and want a full-featured ITAM tool without vendor licensing costs. Snipe-IT is popular at education institutions, nonprofits, and small IT teams where budget is genuinely constrained.

Limitations

Snipe-IT's Slack, Microsoft Teams, and Google Chat integrations are one-way webhook notifications for check-in and check-out events, with no interactive bot or slash commands, and there is no configurable workflow engine or approval routing, so multi-step processes like onboarding and offboarding have to run outside the tool or through the API.

Snipe-IT has no native network-based auto-discovery, so assets must be imported manually or via CSV, or pushed in through the REST API, which puts ongoing maintenance on your team.

6. Lansweeper

Lansweeper is a network discovery and IT asset inventory platform. Its core capability is automatically discovering and cataloging every device on your network. If you need to know what is running on your network right now without manual inventory, that is the problem Lansweeper is built for.

What It Does

Lansweeper scans your network continuously and automatically builds an inventory of every connected device: computers, servers, network equipment, printers, IoT devices, and more. It pulls hardware specs, software installations, patch levels, and user assignments without requiring agents on every device. The result is an always-current asset inventory that doesn't depend on manual updates.

Standout Features

• Agentless network scanning: Discovers assets without installing agents on every device, with an optional IT Agent for off-network and remote endpoints.

• Software inventory: Detects installed software across all discovered endpoints.

• Cloud integration: Discovers assets in AWS, Azure, and Google Cloud.

• Custom reports: Flexible reporting engine for any asset data combination.

• Vulnerability Insights (Pro and Enterprise): correlates discovered software, hardware, OS, and firmware against a VulnCheck-sourced CVE database and surfaces severity, CVSS score, and patch availability.

• Lansweeper Platform: the cloud product, with Federation to reconcile multiple installations across distributed sites into one view.

Pricing

Lansweeper is free for up to 100 assets. Paid plans are billed annually: Starter from $239/month including 2,000 assets, which works out near $1.43 per asset per year, and Pro from $439/month for 2,000 assets scaling to 9,000. Enterprise starts at 10,000 assets on a custom quote.

Best For

IT teams for whom automatic discovery is the top priority, including organizations with large, complex networks where manual asset tracking is impractical, or environments where shadow IT and unmanaged devices are an ongoing concern.

Limitations

Lansweeper is strongest at discovery and inventory. It does track asset states, end-of-support lifecycle dates, warranty and purchase dates, and software license compliance, but it has no procurement or requisition workflow and no built-in depreciation schedules. The deeper license-optimization capability is Lansweeper SAM, a paid add-on that requires a Pro or Enterprise subscription underneath it.

7. Iru (formerly Kandji)

Iru spent years as Kandji, the Apple device management specialist, and rebranded on 22 October 2025 while extending coverage to Windows and Android. The Apple side is still the deepest part of the product and remains the reason most IT teams put it on a shortlist.

What It Does

Iru enrolls and manages Apple devices through Apple Business Manager, enforcing security policies, deploying software, and tracking device compliance. Windows and Android devices are now handled through the same console, though Windows support covers Windows 11 24H2 and 25H2 only, on Pro, Enterprise and Education editions. Asset management in Iru means knowing exactly what devices are enrolled, what software is installed, what security policies are applied, and whether devices are in compliance. The platform automates device provisioning for new employees and wipes devices for departures. Endpoint detection and response, vulnerability management, and compliance automation are sold alongside it as separate products.

Standout Features

• Apple-native MDM: Built specifically for Apple's MDM framework with deep feature support, still the strongest part of the platform.

• Automated Device Enrollment (ADE): Zero-touch provisioning for new Macs and iOS devices.

• Assignment Maps: Visual, conditional-logic scoping that applies Library Items consistently across device groups.

• Compliance monitoring: Track device compliance against your security policies continuously, with evidence collection for SOC 2, ISO 27001, ISO 42001, HIPAA, and GDPR.

• App management: Deploy, update, and remove apps from a centralized console.

• Passport: Keeps local Mac password in sync with identity provider credentials.

• Cross-platform coverage: Windows and Android joined Mac, iPhone, iPad, Apple TV, and Vision Pro in the 2025 expansion.

Pricing

Iru does not publish tiers. Pricing is quote-based and scales with the products you take plus user and device counts, with 14-day free trials on most modules and annual billing.

Best For

Apple-first companies, especially in tech, media, and design, where Macs are the standard issue device and iOS devices are part of the managed fleet. Iru's Apple management runs deeper than most cross-platform MDM tools.

Limitations

Linux is not in scope. The Windows and Android support is newer than the Apple support and shallower for it, so a Windows-majority fleet is not the case this platform was built around. Iru also focuses on device management and compliance rather than the broader ITAM functions like software license cost tracking, contract management, or hardware lifecycle financials. The rebrand is recent enough that documentation, community threads, and third-party integration listings still say Kandji in places.

8. Oomnitza

Oomnitza is an AI-ready IT asset management platform that aggregates asset records across more than 1,500 connected systems. It connects asset lifecycle management directly to HR systems, so when someone is hired, devices are automatically assigned, and when someone leaves, devices are flagged for recovery.

What It Does

Oomnitza integrates with HR systems (Workday, BambooHR, etc.), identity providers (Okta, Microsoft Entra ID), MDM tools, procurement platforms, and ITSM tools to create a single source of truth for every asset across its entire lifecycle. New hire flows trigger device procurement and assignment automatically. Offboarding flows trigger device recovery and license revocation. The automation connects systems that typically require manual coordination.

Standout Features

• HR system integration: Trigger asset workflows from HR events, including new hire, role change, and termination.

• Multi-source discovery: Aggregates asset data from MDM, network scanners, procurement, and HR systems.

• Automated lifecycle workflows: Procurement, deployment, refresh, and retirement workflows triggered by business events.

• SaaS management: Track and manage SaaS license assignments alongside hardware.

• Financial tracking: Cost center allocation and depreciation driven by lifecycle events.

Pricing

Oomnitza uses custom enterprise pricing. No public tiers are available, and there is no pricing page on the site.

Best For

Organizations with high-volume onboarding and offboarding where manual asset coordination is a genuine operational pain point. Oomnitza pays off when the HR-to-IT automation saves meaningful staff time at scale.

Limitations

Reviewers report an average implementation of about three months and note that schema design and workflow logic reward strong technical ownership up front.

9. Zluri

Zluri now leads as an identity governance platform, with SaaS management as one of four product lines alongside identity visibility, identity security posture management, and access governance. The SaaS side discovers what tools are in use, what they cost, how much they are actually used, and where spending can be reduced. Hardware is not its product: it reads device-to-user mappings from Jamf, Iru, and Intune but holds no hardware asset register.

What It Does

Zluri runs discovery across several channels in parallel to identify every SaaS tool in use. It maps which employees have access to each, tracks license utilization, and surfaces unused seats, redundant tools, and upcoming renewals where negotiation is possible.

Standout Features

• Automated SaaS discovery: Zluri runs discovery across several channels in parallel: identity providers and SSO, finance and expense systems, more than 300 direct API integrations, browser extensions, CASBs, MDMs, HRMS, and directory services, matched against a catalog of over 239,000 applications.

• License utilization tracking: Shows which users are active, which are inactive, and which licenses can be reclaimed.

• Renewal management: Centralized calendar of SaaS renewal dates with spend history for negotiation context.

• App rationalization: Identify redundant tools serving the same function across the organization.

• Employee app access: See and manage every app each employee has access to.

Pricing

Zluri uses custom pricing. No public tiers are available. Zluri publishes customer savings figures rather than a payback guarantee, including $172,000 identified within six months and $60,000 in quarterly savings from unused licenses at BambooHR.

Best For

SaaS-heavy and digital-native organizations, with strong traction in tech and gaming, and increasingly compliance-driven mid-market and enterprise IT and security teams.

Limitations

Zluri is not a hardware ITAM tool by its own description, so it does not replace a full ITAM platform in environments where physical device tracking, hardware lifecycle management, and network discovery matter. Organizations looking for a single tool covering both hardware and software will find it solves half the problem.

ITAM vs CMDB: What's the Difference?

These two acronyms often appear together, frequently cause confusion, and serve genuinely different purposes. Understanding the distinction matters when evaluating ITAM tools because many platforms support one but not the other.

IT Asset Management (ITAM) tracks ownership, financial value, and lifecycle. ITAM answers questions like: Who owns this laptop? When was it purchased? When does the warranty expire? How many licenses did we buy for this software, and how many are we actually using? What should we budget for device refreshes next year? ITAM is fundamentally about financial stewardship and operational visibility into what you own.

Configuration Management Database (CMDB) tracks relationships and dependencies. A CMDB answers questions like: What configuration items does this service depend on? Which servers support this application? What is the blast radius if this network switch goes offline? A CMDB is fundamentally about understanding how your IT environment is connected and what depends on what, which is critical for change management and incident impact assessment.

In practice: an asset in your ITAM system is a physical or financial record. A configuration item (CI) in your CMDB is a logical record of a component and its relationships to other components. The same laptop might be both: an asset with purchase and warranty data in ITAM, and a CI with software and network relationships in the CMDB.

Most mid-market IT teams need ITAM. Large enterprises running complex service dependencies typically need both. ServiceNow leads the ITSM platform market, holding roughly 44% of it in 2024, so its CMDB is the one enterprise IT teams are most likely to encounter. Freshservice includes a CMDB from its Growth plan up, with CI relationship mapping and built-in discovery.

How to Choose IT Asset Management Software

1. Identify Your Primary Asset Problem

The ITAM market splits roughly into three camps: physical asset tracking, software license management, and SaaS spend management. These require different tools with different strengths. Lansweeper and Asset Panda excel at physical inventory. Zluri excels at SaaS management. Console, Freshservice, and ServiceNow cover hardware and software together, with Console adding SaaS to the same record set. Be specific about which problem you're solving before evaluating platforms.

2. Decide Whether You Need Auto-Discovery or Can Accept Manual Inventory

Auto-discovery tools (Lansweeper, Freshservice's discovery agent, ServiceNow's discovery) find assets on your network automatically and keep records current without manual updates. Manual tools (Snipe-IT, Asset Panda) depend on your team to import and update records. A third approach reads from the systems that already know about the device, including MDM, procurement, identity, and HR. Console builds its inventory that way, inside the same ITSM platform that resolves the request, so there is no separate asset tool to keep in sync. Auto-discovery is more accurate for unmanaged hardware but adds infrastructure complexity. For networks with hundreds of devices, auto-discovery is worth the setup overhead. For smaller or simpler environments, manual management is often fine.

3. Evaluate Whether ITAM Should Be Standalone or Integrated with ITSM

The strongest argument for keeping ITAM inside your ITSM platform is that asset data reaches whoever handles the request. When a ticket comes in, you already know what hardware and software the employee is running. When an asset is decommissioned, the change request links to the asset record. Standalone ITAM tools can reach the same place through APIs, but someone has to build that path and keep it working.

Once integration is a given, the question becomes where the request starts and who can change what happens next. Freshservice and ServiceNow both automate asset workflows, and both are configured and operated from their own consoles by an administrator. Console is an AI-native ITSM platform where the request arrives as a plain-language message in Slack or Teams, gets resolved against the asset record, and runs on playbooks written as instructions rather than code, so the team that owns the process can change it without engineering time. If you are choosing an ITSM platform anyway, weigh the intake surface and who owns the workflow alongside whether assets and tickets share a database.

4. Size the Total Cost Including Implementation and Maintenance

Per-asset pricing looks cheap until you add implementation time, integration development, and ongoing administration. ServiceNow ITAM is quoted per managed asset on an enterprise contract, while a Snipe-IT deployment under $400/year still carries setup and integration work your team absorbs: server configuration, SSL, backups, upgrades, and any integrations, none of which appears on the invoice.

5. Consider Your Growth Trajectory

ITAM platforms that work for 200 employees sometimes break at 2,000. If you're growing fast, evaluate platforms at your projected size, not your current size. Ask vendors specifically about scaling challenges: how does performance hold up at 5,000 assets? What changes at 10,000 SaaS users? The answers reveal how mature the platform is at scale.

Frequently Asked Questions

What is IT asset management software?

IT asset management software is a platform that tracks the full lifecycle of IT assets, including hardware devices, software licenses, and SaaS subscriptions, from procurement through retirement. A good ITAM tool tells you what you own, who's using it, what it costs, when warranties and licenses expire, and whether your software license counts match your actual deployments. Without ITAM software, most IT teams manage assets through spreadsheets and institutional memory, which creates financial waste, audit risk, and security gaps.

What's the difference between ITAM and a CMDB?

ITAM tracks ownership and lifecycle: who bought this asset, what does it cost, when does it expire, and is it being used? A CMDB (Configuration Management Database) tracks relationships and dependencies: what services does this server support, which applications depend on this database, and what's the blast radius if this network component fails? ITAM is a financial and operational tool; a CMDB is a service dependency and change management tool. Many mid-market IT teams need ITAM but not a full CMDB. Enterprise IT organizations running complex service environments typically need both.

How do I choose IT asset management software?

Start by identifying your primary problem: physical asset tracking, software license compliance, or SaaS spend optimization. Then decide whether you want ITAM standalone or integrated with your ITSM platform. Evaluate discovery capability, specifically whether you need automatic network-based discovery or can work with manual import, based on the size and complexity of your environment. Finally, calculate total cost of ownership across three years, going beyond just the license price, and validate that the platform scales to where you'll be in two years, beyond just your current size.

Do I need dedicated ITAM software or is it built into my ITSM tool?

It depends on how complex your asset requirements are. Having tickets and asset records in one place saves real lookup time on every request, and for most teams the ITAM inside an ITSM platform covers it. Console is an AI-native ITSM platform where the asset record is native to the service desk, and it fits high-growth startups and enterprises alike: it keeps a unified inventory of devices, applications, and SaaS pulled from your MDM, procurement, identity, and HR systems, and it resolves the request against that inventory, so offboarding, device assignment and retirement, and license reclamation run in the same place the request arrived. Narrow requirements still pull in point tools. Lansweeper is the pick when the priority is scanning a network for hardware nothing else knows about, and Zluri when SaaS spend is the whole problem. Each solves one slice and leaves the request itself to another system.