Building Your First IT Agent

Learn how to build stronger Console playbooks for proactive, scheduled, and event-driven IT workflows. Join this webinar to see how teams use Console AI Assistant to create playbooks in natural language, trigger workflows from systems like Okta, and automate employee lifecycle processes for joiners, movers, and leavers.

Neal Chandra

Co-founder & CTO

Kelly Rupp

Product Marketing Manager

June 11th, 2026 · 9:00 - 9:30 AM PT

What you'll learn

Get answers from your IT systems, right where you work

Learn how to create playbooks that do more than respond to tickets. We’ll cover non-event-driven playbooks, scheduled workflows, and event-driven playbooks that proactively automate work before it reaches the service desk.

Work with Console’s AI Assistant

See how Console can trigger workflows from Okta or other systems that set up events. We’ll walk through how these triggers connect to playbooks and how playbook evals help test and improve workflow reliability.

Agent to agent governance

Learn how to build employee lifecycle playbooks for onboarding, offboarding, and role changes. We’ll show how Console AI Assistant helps both technical and nontechnical teams automate joiner, mover, and leaver workflows using natural language.

Deployed company wide at

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