Introducing Playbook Library

Explore Use Cases

Book a demo

Introducing Playbook Library

Explore Use Cases

Book a demo

Introducing Playbook Library

Explore

PROACTIVE PLAYBOOKS

Automate everything
with Playbooks

Automate everything
with Playbooks

Define your outcomes in natural language and let Playbooks take coordinated actions across systems to to resolve requests and automate workflows.

Define your outcomes in natural language and let Playbooks take coordinated actions across systems to to resolve requests and automate workflows.

Deployed company wide at

Deployed company wide at

Deployed company wide at

Playbooks run on any trigger

Playbooks run on any trigger

Playbooks run on any trigger

User requests, system events, and schedules all kick off coordinated action across identity, access, device, and other systems. You define the logic once. Console executes it every time.

User Requests

Whether a user is asking for the wifi password or they’ve been locked out of MFA, Console can build a playbook for almost any request.

User Requests

Whether a user is asking for the wifi password or they’ve been locked out of MFA, Console can build a playbook for almost any request.

Event Triggers

Use an API webhook to kick off a Playbook that offboards a departing employee or automatically unlock their Okta account after noticing they’ve been locked out.

Event Triggers

Use an API webhook to kick off a Playbook that offboards a departing employee or automatically unlock their Okta account after noticing they’ve been locked out.

Schedule Triggers

Automate work that happens at regular intervals with Playbooks that run at a specific time each day, week, or month.

Schedule Triggers

Automate work that happens at regular intervals with Playbooks that run at a specific time each day, week, or month.

View 130+ Playbook examples

View 130+ Playbook examples

View 130+ Playbook examples

A unified authoring experience

A unified authoring experience

A unified authoring experience

No matter the trigger, writing every Playbook happens the same way using natural language. There is no complex code to manage.

Assistant is always there to help

Assistant is always there to help

Assistant is always there to help

Use Assistant to make the Playbook writing process even more frictionless. Tell it the trigger, the outcome, the systems involved and it builds the Playbook for you.

Integrate everything

Integrate everything

Integrate everything

Use Console's existing library or build your own integrations in minutes for any application with an API.

Console gives IT teams agency to focus on strategic work

Console gives IT teams agency to focus on strategic work

Console gives IT teams agency to focus on strategic work

The force multiplier that allows 5 people to do the work of 50.

“If you're not looking at a tool like Console, you're making a big mistake.”

Danny Macias

Head of IT

“If you're not looking at a tool like Console, you're making a big mistake.”

Danny Macias

Head of IT

“With Console, entire days are given back to me and the team."

Tory Harmon

IT Support Engineer

“With Console, entire days are given back to me and the team."

Tory Harmon

IT Support Engineer

“Console is already solving 75% of requests autonomously.”

Samuel Williams

Head of IT

“Console is already solving 75% of requests autonomously.”

Samuel Williams

Head of IT

TIMELINE

Demo to production in 3 phases

Phase 1

Phase 2

Phase 3

Onboard with your dedicated engineer

  • Connect to all of your apps in 30 minutes

  • Import Playbooks from our template library

  • Set up custom access policies

  • Link your existing knowledge base

Deeply integrate Console

  • Create custom Playbooks

  • Collect insights using our reporting platform

  • Snippets suggests additions to your knowledge base

Ask why you didn't switch sooner

  • Over 50% of tickets auto-resolved

  • Near-instant responses for end users

  • IT freed up for strategic projects

TIMELINE

Demo to production in 3 phases

Phase 1

Phase 2

Phase 3

Onboard with your dedicated engineer

  • Connect to all of your apps in 30 minutes

  • Import Playbooks from our template library

  • Set up custom access policies

  • Link your existing knowledge base

Deeply integrate Console

  • Create custom Playbooks

  • Collect insights using our reporting platform

  • Snippets suggests additions to your knowledge base

Ask why you didn't switch sooner

  • Over 50% of tickets auto-resolved

  • Near-instant responses for end users

  • IT team freed up for larger projects

TIMELINE

Demo to production in 3 phases

Onboard with your dedicated engineer

  • Connect to all of your apps in 30 minutes

  • Import Playbooks from our template library

  • Set up custom access policies

  • Link your existing knowledge base

Phase 1

Deeply integrate Console

  • Create custom Playbooks

  • Collect insights using our reporting platform

  • Snippets suggests additions to your knowledge base

Phase 2

Ask why you didn't switch sooner

  • Over 50% of tickets auto-resolved

  • Near-instant responses for end users

  • IT team freed up for larger projects

Phase 3

Frequently asked questions

Frequently asked questions

Frequently asked questions

What is a Playbook?

How does Console know which Playbook to run?

Can I control who is allowed to use a Playbook?

How do approvals work in Playbooks?

What's the difference between a draft and a published Playbook?