LIVE WEBINAR

Transitioning from Help Desk to IT Engineer

Leading IT teams are moving beyond chatbots to AI agents. Companies like Databricks, Cursor, and Figma use Console to automate 75%+ of Tier 1 and Tier 2 support requests. Join us to see how AI agents and AI-native ITSM are changing how IT teams operate.

Neal Chandra

Co-founder & CTO

Kelly Rupp

Product Marketing Manager

August 4th, 2026 · 9:00 - 9:30 AM PT

What you'll learn

What you'll learn

What you'll learn

Using Console AI Assistant to Build Instead of Respond

See how IT teams use Console Assistant to automate workflows end-to-end using natural language. Describe what you want to accomplish, and Console builds the logic, integrations, and guardrails needed to execute it.

AI-Native ITSM That Creates More Time for Engineering

Learn how Console handles repetitive support work, asks follow-up questions automatically, and turns resolved requests into future automations. The result is less time spent managing tickets and more time spent building systems that scale.

Using Console within the tools you already use

See how IT professionals use the Console MCP in Claude, Cursor, and Codex to automate Tier 1 and Tier 2 workflows, provision access, investigate requests, and execute actions across their tech stack, all through conversation.

Deployed company wide at

Deployed company wide at

Deployed company wide at