LIVE WEBINAR
Tip & Tricks: Automating Tier 1 and Tier 2 Tickets
Tier 1 and Tier 2 support doesn't have to consume your team. Learn how leading IT organizations use Console to automate common requests, resolve issues faster, and eliminate repetitive work with AI agents, natural language workflows, and AI-native ITSM.

Clint Guerrero
Forward Deployed Engineer

Kelly Rupp
Product Marketing Manager
August 13th, 2026 · 9:00 - 9:30 AM PT
Automate Tier 1 and Tier 2 Workflows in Natural Language
Tell Console what you want to automate, and it builds the logic, integrations, and guardrails needed to resolve common IT requests end-to-end.
Eliminate Repetitive Work with AI-Native ITSM
Console gathers context, asks follow-up questions automatically, and turns resolved tickets into future automations so similar requests can be handled without human intervention.
Connect Your Existing Stack with Context Efficiency
See how Console connects to the tools you already use to provision access, sync user data, investigate requests, and execute actions across systems automatically.
