LIVE FireSIDE chat

How Synthesia Rebuilt IT with AI

Join us for a fireside chat to learn how a 7-person IT team supports hundreds of employees through 39% YoY growth. Hear how Synthesia uses Console to achieve 75% auto-resolution, reduce access request fulfillment from hours to minutes, and shift IT from handling tickets to building systems that scale.

Kelly Rupp

Product Marketing Manager at Console

Samuel Williams

Head of IT at Synthesia

July 21, 2026 · 9:00 - 9:30 AM PT

What you'll learn

What you'll learn

What you'll learn

Turning a Support Team Into Engineers

Learn how Synthesia eliminated the need for a dedicated IT support role by automating repetitive work and escalating only what requires human involvement. We'll cover how the team shifted its focus from ticket handling to engineering and strategic business initiatives.

Automating Tier 1 & Tier 2 Workflows

See how Synthesia builds and deploys automations using plain language instead of APIs or workflow builders. We'll walk through real examples, including Okta lockout resolution, laptop refresh workflows, and time-bound access requests.

Increasing Speed Without Compromising Security

Discover how Synthesia reduced access request fulfillment from hours to minutes while maintaining security and compliance. We'll also discuss how improving the employee experience led to a 4.8/5 satisfaction score over the last three months.

Deployed company wide at

Deployed company wide at

Deployed company wide at