LIVE WEBINAR

Automate Tier 1 & 2 Tickets with AI Agents

Join Synthesia and Console to learn how a 7-person IT team supports hundreds of employees, achieves 75% auto-resolution, automates Tier 1 and Tier 2 workflows, and reduces access request fulfillment from hours to minutes.

Tuesday, July 21

09:00 AM

Work email *

Samuel Williams

Head of IT at Synthesia

Kelly Rupp

Product Lead

What you'll learn

Turning a Support Team Into Engineers

Learn how Synthesia eliminated the need for a dedicated IT support role by automating repetitive work and escalating only what requires human involvement. We'll cover how the team shifted its focus from ticket handling to engineering and strategic business initiatives.

Turning a Support Team Into Engineers

Learn how Synthesia eliminated the need for a dedicated IT support role by automating repetitive work and escalating only what requires human involvement. We'll cover how the team shifted its focus from ticket handling to engineering and strategic business initiatives.

Turning a Support Team Into Engineers

Learn how Synthesia eliminated the need for a dedicated IT support role by automating repetitive work and escalating only what requires human involvement. We'll cover how the team shifted its focus from ticket handling to engineering and strategic business initiatives.

Automating Tier 1 & Tier 2 Workflows

See how Synthesia builds and deploys automations using plain language instead of APIs or workflow builders. We'll walk through real examples, including Okta lockout resolution, laptop refresh workflows, and time-bound access requests.

Automating Tier 1 & Tier 2 Workflows

See how Synthesia builds and deploys automations using plain language instead of APIs or workflow builders. We'll walk through real examples, including Okta lockout resolution, laptop refresh workflows, and time-bound access requests.

Automating Tier 1 & Tier 2 Workflows

See how Synthesia builds and deploys automations using plain language instead of APIs or workflow builders. We'll walk through real examples, including Okta lockout resolution, laptop refresh workflows, and time-bound access requests.

Increasing Speed Without Compromising Security

Discover how Synthesia reduced access request fulfillment from hours to minutes while maintaining security and compliance. We'll also discuss how improving the employee experience led to a 4.8/5 satisfaction score over the last three months.

Increasing Speed Without Compromising Security

Discover how Synthesia reduced access request fulfillment from hours to minutes while maintaining security and compliance. We'll also discuss how improving the employee experience led to a 4.8/5 satisfaction score over the last three months.

Increasing Speed Without Compromising Security

Discover how Synthesia reduced access request fulfillment from hours to minutes while maintaining security and compliance. We'll also discuss how improving the employee experience led to a 4.8/5 satisfaction score over the last three months.

Automate Tier 1 & 2 Tickets with AI Agents

Automate Tier 1 & 2 Tickets with AI Agents

Automate Tier 1 & 2 Tickets with AI Agents

Join Synthesia and Console to learn how a 7-person IT team supports hundreds of employees, achieves 75% auto-resolution, automates Tier 1 and Tier 2 workflows, and reduces access request fulfillment from hours to minutes.

What you'll learn

What you'll learn

What you'll learn

Turning a Support Team Into Engineers

Learn how Synthesia eliminated the need for a dedicated IT support role by automating repetitive work and escalating only what requires human involvement. We'll cover how the team shifted its focus from ticket handling to engineering and strategic business initiatives.

Turning a Support Team Into Engineers

Learn how Synthesia eliminated the need for a dedicated IT support role by automating repetitive work and escalating only what requires human involvement. We'll cover how the team shifted its focus from ticket handling to engineering and strategic business initiatives.

Turning a Support Team Into Engineers

Learn how Synthesia eliminated the need for a dedicated IT support role by automating repetitive work and escalating only what requires human involvement. We'll cover how the team shifted its focus from ticket handling to engineering and strategic business initiatives.

Automating Tier 1 & Tier 2 Workflows

See how Synthesia builds and deploys automations using plain language instead of APIs or workflow builders. We'll walk through real examples, including Okta lockout resolution, laptop refresh workflows, and time-bound access requests.

Automating Tier 1 & Tier 2 Workflows

See how Synthesia builds and deploys automations using plain language instead of APIs or workflow builders. We'll walk through real examples, including Okta lockout resolution, laptop refresh workflows, and time-bound access requests.

Automating Tier 1 & Tier 2 Workflows

See how Synthesia builds and deploys automations using plain language instead of APIs or workflow builders. We'll walk through real examples, including Okta lockout resolution, laptop refresh workflows, and time-bound access requests.

Increasing Speed Without Compromising Security

Discover how Synthesia reduced access request fulfillment from hours to minutes while maintaining security and compliance. We'll also discuss how improving the employee experience led to a 4.8/5 satisfaction score over the last three months.

Increasing Speed Without Compromising Security

Discover how Synthesia reduced access request fulfillment from hours to minutes while maintaining security and compliance. We'll also discuss how improving the employee experience led to a 4.8/5 satisfaction score over the last three months.

Increasing Speed Without Compromising Security

Discover how Synthesia reduced access request fulfillment from hours to minutes while maintaining security and compliance. We'll also discuss how improving the employee experience led to a 4.8/5 satisfaction score over the last three months.

Deployed company wide at