Console Inbox

The AI service desk that gets smarter over time

Auto-resolve routine requests, route the rest with full context, and turn every approval into automation for next time.

Deployed company-wide at

Handles edge cases with context

When a request needs human review, Console delivers it with the context required to decide fast and captures the decision to automate the next one.

Fully enriched requests

Smart routing & action

Learns from every approval

Every incoming request arrives with the user, device, app, and access context.

Fully enriched requests

Smart routing & action

Learns from every approval

Every incoming request arrives with the user, device, app, and access context.

Fully enriched requests

Smart routing & action

Learns from every approval

Every incoming request arrives with the user, device, app, and access context.

Adapts to how your IT team works

Most service desks stop at deflection. Console keeps improving by learning from how your team actually reviews, approves, and resolves work so automation coverage grows over time.

See how your service desk is performing

Track automation rate, response time, resolution time, SLA performance, and team workload in one place. Know what’s working and where tickets still pile up.

Move beyond ticket volume

Even with deflection, most teams are still buried in requests. Console reduces ticket load immediately and increases automation over time so IT can focus on strategic work.

Notes from teams that use Console

Read Case Study

"Our auto-resolution rate jumped 4x after switching to Console. And that’s still growing."

Lovejit Mundi

Head of IT, Scale AI

"Our CSAT jumped from 84% to 94% after launching Console because people got what they needed instantly."

Seth Steward

VP of IT, Bloomerang

"There were 3-4 hours of the day just doing access requests. With Console, entire days are given back to me."

Tory Harmon

IT Support Engineer

“We were worried our infra wasn't ready for Console, but we pushed ahead, and now we're over 50% deflection.”

Piru Chheang

Head of IT, Zip

*Real Customer Data

Notes from teams that use Console

Read Case Study

"Our auto-resolution rate jumped 4x after switching to Console. And that’s still growing."

Lovejit Mundi

Head of IT, Scale AI

"Our CSAT jumped from 84% to 94% after launching Console because people got what they needed instantly."

Seth Steward

VP of IT, Bloomerang

"There were 3-4 hours of the day just doing access requests. With Console, entire days are given back to me."

Tory Harmon

IT Support Engineer

“We were worried our infra wasn't ready for Console, but we pushed ahead, and now we're over 50% deflection.”

Piru Chheang

Head of IT, Zip

*Real Customer Data

Notes from teams that use Console

Read Case Study

"Our auto-resolution rate jumped 4x after switching to Console. And that’s still growing."

Lovejit Mundi

Head of IT, Scale AI

"Our CSAT jumped from 84% to 94% after launching Console because people got what they needed instantly."

Seth Steward

VP of IT, Bloomerang

"There were 3-4 hours of the day just doing access requests. With Console, entire days are given back to me."

Tory Harmon

IT Support Engineer

“We were worried our infra wasn't ready for Console, but we pushed ahead, and now we're over 50% deflection.”

Piru Chheang

Head of IT, Zip

TIMELINE

Demo to production in 3 weeks or less

Week 1

Week 2

Week 3

Onboard with your dedicated engineer

Connect to all of your apps in 30 minutes
Import Playbooks from our template library
Set up custom access policies
Link your existing knowledge base

Deeply integrate Console

Create custom Playbooks
Collect insights using our reporting platform
Snippets suggests additions to your knowledge base

Ask why you didn't switch sooner

Over 50% of tickets auto-resolved
Near-instant responses for end users
IT freed up for strategic projects

TIMELINE

Demo to production in
3 weeks or less

Week 1

Week 2

Week 3

Onboard with your dedicated engineer

Connect to all of your apps in 30 minutes
Import Playbooks from our template library
Set up custom access policies
Link your existing knowledge base

Deeply integrate Console

Create custom Playbooks
Collect insights using our reporting platform
Snippets suggests additions to your knowledge base

Ask why you didn't switch sooner

Over 50% of tickets auto-resolved
Near-instant responses for end users
IT team freed up for larger projects

TIMELINE

Demo to production in 3 weeks or less

Onboard with your dedicated engineer

Connect to all of your apps in 30 minutes
Import Playbooks from our template library
Set up custom access policies
Link your existing knowledge base

Week 1

Deeply integrate Console

Create custom Playbooks
Collect insights using our reporting platform
Snippets suggests additions to your knowledge base

Week 2

Ask why you didn't switch sooner

Over 50% of tickets auto-resolved
Near-instant responses for end users
IT team freed up for larger projects

Week 3

Frequently asked questions

How does Console decide what to automate and what to escalate?

How does Console understand and route requests across different teams?

What teams and functions does Console support?

How does Console’s Inbox work?

How does Console learn from IT decisions over time?