Common Jira Integrations

Jira integrations with Slack and Microsoft Teams

Jira is widely used to track engineering work, IT issues, and service requests. Atlassian offers Jira across multiple products, including Jira Software for engineering teams and Jira Service Management (formerly Jira Service Desk) for IT and internal support workflows. 

Slack and Microsoft Teams are where that work is discussed, triaged, and escalated in real time. Jira integrations connect these systems so updates, requests, and conversations stay aligned without constant context switching.

This guide explains the most common Jira integrations teams look for today, including the Jira Slack integration, Jira Service Desk Slack integration, and Microsoft Teams integration with Jira—how they work, what they support, and where limitations often appear.

Why Jira integrations are important 

Without integrations, teams rely on manual coordination:

• Requests arrive via chat or email

• Issues are logged later in Jira

• Status updates are shared separately

This leads to missing context, duplicated work, and slower resolution times. Jira integrations reduce friction by keeping work visible where teams already communicate, especially for IT support and service desk workflows.

Jira to Slack Integration

A Slack Jira integration connects Jira projects with Slack channels so issue activity appears directly in conversations.

Common capabilities

• Notifications when issues are created, updated, or resolved

• Slack messages linked directly to Jira tickets

• Ability to create Jira issues from Slack

• Inline previews of issue status and priority

For engineering teams, this keeps Jira activity visible without requiring everyone to work inside Jira all day. For IT teams, the same integration often extends into service desk workflows.

Jira Service Desk Slack integration for IT support 

When Jira is used for internal support, the Jira Service Desk Slack integration (commonly referring to Jira Service Management) allows employees to submit IT requests directly from Slack instead of using email or a separate portal.

In this setup:

• Employees submit IT requests directly in Slack

• Requests are automatically logged as Jira Service Desk tickets

• IT teams receive notifications and updates in Slack

• Ticket status changes are shared back to the requester

This approach lowers the barrier to getting help and centralizes intake in a familiar interface. However, even with Jira Service Desk connected to Slack, teams often still need to manually gather missing details, route tickets to the correct owners, or manage approvals inside Jira after the request is created.

Microsoft Teams integration with Jira

Organizations that standardize on Microsoft Teams rely on a Microsoft Teams integration with Jira to support similar workflows.

This is commonly searched under several variations:

• Jira Microsoft Teams integration

• Jira integration with Microsoft Teams

• Microsoft Teams Jira integration

All refer to connecting Jira activity with Teams channels and chats.

What Jira–Teams integrations typically provide

• Notifications for issue updates in Teams channels

• Ability to link Jira tickets inside Teams conversations

• Limited ticket creation or assignment from Teams

For organizations with distributed or non-technical employees, Teams often becomes the front door for IT support—making this integration especially important for service desks.

Choosing the right Jira integration setup

When evaluating Jira integrations, ask:

• Where do requests originate—Slack, Microsoft Teams, or both?

• Do requests require structured intake or approvals?

• Should Jira be employee-facing or system-facing?

• How much manual work still exists after ticket creation?

Jira integrations FAQ

Does Jira integrate with Slack?

Yes, Jira integrates with Slack to send issue notifications, create tickets, and link conversations to Jira issues.

Can Jira Service Desk receive requests from Slack?

Yes, Jira Service Desk can accept requests from Slack, which are then logged as service desk tickets.

Does Jira integrate with Microsoft Teams?

Jira integrates with Microsoft Teams to send notifications, share tickets, and support basic issue creation.