Console for Enterprise
Automation designed for enterprise IT environments
Enterprise automation requires predictable behavior, the ability to interact with existing systems, and consistent enforcement of policy across routine operations, exceptions, and human review.
In IT, enterprise-ready automation must:
Integrate with existing ITSM and identity systems
Enforce governance consistently
Execute actions safely against production infrastructure
Preserve auditability and control
Support human intervention as a defined part of the workflow
Console satisfies these requirements by providing an execution and orchestration layer that sits in front of existing IT systems, standardizes how work enters the organization, and automates high-volume requests without bypassing policy or process.
Controlled intake as the foundation of enterprise IT automation
In most enterprise environments, requests enter the system without the context required to resolve them correctly. IT teams are left searching for important information such as identity, device state, access history, ownership, and applicable policies.
Console addresses this at the point of intake. Requests are submitted through Slack or Teams and are structured at creation time. Required context is collected automatically based on integrated systems, scoped to the correct workspace, and evaluated against defined policies before the request proceeds.
This shifts enterprise IT from reactive ticket handling to controlled request processing, where decisions are made with full context and enforcement happens upstream rather than after the fact.
Governance as a core tenet of workflows
Enterprise automation fails when governance is an afterthought. Approval rules, role boundaries, and exception handling must be integrated into the workflow itself.
Console embeds governance directly into request flows. Approval chains are defined per request type. Roles and group membership determine who can act or review. Policies dictate when automation can proceed and when human intervention is required.
Because governance is enforced as work moves through the system, enterprises can expand automation without creating gaps in control or relying on informal checks.
Console is built to be secure by default. Every request is locked to a verified user, tied to a clear source of information, and fully auditable, so IT always knows who asked for what and why an action was taken. Because Console integrates directly with your IAM tools like Okta, it enforces your existing access policies, approvals, and permissions, ensuring strong governance while still enabling fast, automated execution.
Console works alongside and enhances existing ITSM systems
Console offers its own native ITSM that tracks requests, actions, and approvals. For many teams, this allows Console to function as the primary system of record for support work.
At the same time, many enterprises already rely on existing ITSM platforms that are deeply embedded, heavily customized, and tied to compliance and reporting requirements. Console is designed to function as the automation layer on top of these systems.
In this model:
Console acts as the front door for requests and execution
The ITSM system remains the system of record
Tickets are created or updated when a request must enter an existing ITSM lifecycle
Console can resolve many requests directly. When a request needs to be recorded, tracked, or governed within an existing ITSM process, Console passes the request along with full context preserved. This reduces unnecessary ticket volume while maintaining continuity with existing workflows and compliance requirements.
Automation executes with guardrails and escalation paths
Enterprises are complex, interconnected systems. Console executes actions directly against integrated systems, but always within defined guardrails. Playbooks define:
Which actions can run automatically
When approvals are required
When requests must be routed to a human operator
When automation cannot proceed safely, the workflow does not fail. The request is escalated with full context, preserving auditability and continuity. Human intervention is an intentional part of Console’s design, ensuring edge cases don’t slip through the cracks.
Visibility and auditability across workflows
As automation expands, enterprises need clear visibility into what is happening across requests, approvals, and actions.
Console provides centralized insight into:
Request volume and outcomes
Approval paths and enforcement points
Where automation succeeds and where escalation occurs
This supports audits, compliance reviews, and continuous improvement without relying on fragmented logs or manual reporting.
Over time, Console also helps teams identify automation opportunities based on real usage. When requests are repeatedly escalated and handled manually in the same way, Console detects the pattern and surfaces it for review.
IT teams can approve those responses for reuse, allowing Console to handle similar requests automatically in the future. This turns repeated manual work into approved, reusable Snippets while maintaining explicit oversight and control.
What enterprise-ready automation looks like in practice
For IT teams, enterprise-ready automation means control without friction and reliability without compromise.
Console delivers this by standardizing intake, embedding governance into workflows, executing safely against real systems, and integrating with existing ITSM platforms. The result is automation that reduces operational load while preserving the controls enterprises depend on.