Introducing Playbook Library

Explore Use Cases

Book a demo

Introducing Playbook Library

Explore Use Cases

Book a demo

Introducing Playbook Library

Explore

Console vs Workato Genies

Workato automates connections. Console automates outcomes.

Workato automates connections. Console automates outcomes.

Workato is effective for predefined, rules-based automation, but it becomes brittle as approvals, IT workflows, and APIs grow more complex and unstructured. Console is built for this reality, using natural-language, dynamic playbooks to consolidate workflows, adapt to change, and deliver durable, end-to-end automation with far less operational overhead.

Deployed company wide at

Deployed company wide at

Deployed company wide at

Console auto-resolves up to
87% of support requests
before they reach a human 

Console auto-resolves up to
87% of support requests
before they reach a human 

Console auto-resolves up to
87% of support requests
before they reach a human 

Agentic support, end to end

Console handles requests inside Slack and Teams, from password resets to access changes, by reasoning across your systems and policies and taking action, not just linking to docs or forms.

Console handles requests inside Slack and Teams, from password resets to access changes, by reasoning across your systems and policies and taking action, not just linking to docs or forms.

Built for control and auditability

Every action follows the workflows, approvals, and policies you define. IT can see exactly what happened, why it happened, and who approved it so automation never becomes a black box.

Every action follows the workflows, approvals, and policies you define. IT can see exactly what happened, why it happened, and who approved it so automation never becomes a black box.

Inbox is where humans step in

When a request needs judgment, approval, or investigation, Console routes it into Inbox, already enriched with context, ownership, priority, and SLA, so the right person can act immediately.

When a request needs judgment, approval, or investigation, Console routes it into Inbox, already enriched with context, ownership, priority, and SLA, so the right person can act immediately.

Why companies are moving off Workato

Why companies are moving off Workato

Why companies are moving off Workato

Workato

—

Integrations with core IT systems

Integrations with core IT systems

Integrations with core IT systems

Native ITSM (tickets, SLAs, routing, inbox)

Native ITSM (tickets, SLAs, routing, inbox)

Native ITSM (tickets, SLAs, routing, inbox)

Natural-language playbooks

Natural-language playbooks

Natural-language playbooks

Schema-resilient API handling

Schema-resilient API handling

Schema-resilient API handling

Policy-aware access approvals

Policy-aware access approvals

Policy-aware access approvals

Semantic knowledge base

Semantic knowledge base

Semantic knowledge base

Answers with cited sources

Answers with cited sources

Answers with cited sources

Explainable AI decisions

Explainable AI decisions

Explainable AI decisions

Built-in human-in-the-loop escalation

Built-in human-in-the-loop escalation

Built-in human-in-the-loop escalation

Single, unified IT platform

Single, unified IT platform

Single, unified IT platform

Console gives IT teams agency to focus on strategic work

Console gives IT teams agency to focus on strategic work

Console gives IT teams agency to focus on strategic work

The force multiplier that allows 5 people to do the work of 50.

“If you're not looking at a tool like Console, you're making a big mistake.”

Danny Macias

Head of IT

“If you're not looking at a tool like Console, you're making a big mistake.”

Danny Macias

Head of IT

“With Console, entire days are given back to me and the team."

Tory Harmon

IT Support Engineer

“With Console, entire days are given back to me and the team."

Tory Harmon

IT Support Engineer

“Console is already solving 75% of requests autonomously.”

Samuel Williams

Head of IT

“Console is already solving 75% of requests autonomously.”

Samuel Williams

Head of IT

TIMELINE

Demo to production in 3 phases

Phase 1

Phase 2

Phase 3

Onboard with your dedicated engineer

  • Connect to all of your apps in 30 minutes

  • Import Playbooks from our template library

  • Set up custom access policies

  • Link your existing knowledge base

Deeply integrate Console

  • Create custom Playbooks

  • Collect insights using our reporting platform

  • Snippets suggests additions to your knowledge base

Ask why you didn't switch sooner

  • Over 50% of tickets auto-resolved

  • Near-instant responses for end users

  • IT freed up for strategic projects

TIMELINE

Demo to production in 3 phases

Onboard with your dedicated engineer

  • Connect to all of your apps in 30 minutes

  • Import Playbooks from our template library

  • Set up custom access policies

  • Link your existing knowledge base

Phase 1

Deeply integrate Console

  • Create custom Playbooks

  • Collect insights using our reporting platform

  • Snippets suggests additions to your knowledge base

Phase 2

Ask why you didn't switch sooner

  • Over 50% of tickets auto-resolved

  • Near-instant responses for end users

  • IT team freed up for larger projects

Phase 3

TIMELINE

Demo to production in 3 phases

Phase 1

Phase 2

Phase 3

Onboard with your dedicated engineer

  • Connect to all of your apps in 30 minutes

  • Import Playbooks from our template library

  • Set up custom access policies

  • Link your existing knowledge base

Deeply integrate Console

  • Create custom Playbooks

  • Collect insights using our reporting platform

  • Snippets suggests additions to your knowledge base

Ask why you didn't switch sooner

  • Over 50% of tickets auto-resolved

  • Near-instant responses for end users

  • IT team freed up for larger projects

Your IT team could run like this too

Your IT team could run like this too