Introducing Playbook Library

Explore Use Cases

Book a Demo

Introducing Playbook Library

Explore Use Cases

Book a Demo

Introducing Playbook Library

Explore

Console vs Risotto

Risotto routes requests. Console actually resolves them.

Risotto routes requests. Console actually resolves them.

Risotto is limited to simple automations and single-app access. As workflows grow more complex, it pushes work into external ITSM tools, fragmenting your stack. Console is built for enterprise-grade automation with multi-step, auditable playbooks and native ITSM directly inside Slack and Teams.

Risotto is limited to simple automations and single-app access. As workflows grow more complex, it pushes work into external ITSM tools, fragmenting your stack. Console is built for enterprise-grade automation with multi-step, auditable playbooks and native ITSM directly inside Slack and Teams.

Deployed company wide at

Deployed company wide at

Deployed company wide at

Console auto-resolves up to
87% of support requests
before they reach a human

Console auto-resolves up to 87% of support requests before they reach a human

Console auto-resolves up to
87% of support requests
before they reach a human

Agentic support, end to end

Console handles requests inside Slack and Teams, from password resets to access changes, by reasoning across your systems and policies and taking action, not just linking to docs or forms.

Console handles requests inside Slack and Teams, from password resets to access changes, by reasoning across your systems and policies and taking action, not just linking to docs or forms.

Built for control and auditability

Every action follows the workflows, approvals, and policies you define. IT can see exactly what happened, why it happened, and who approved it so automation never becomes a black box.

Every action follows the workflows, approvals, and policies you define. IT can see exactly what happened, why it happened, and who approved it so automation never becomes a black box.

Inbox is where humans step in

When a request needs judgment, approval, or investigation, Console routes it into Inbox, already enriched with context, ownership, priority, and SLA, so the right person can act immediately.

When a request needs judgment, approval, or investigation, Console routes it into Inbox, already enriched with context, ownership, priority, and SLA, so the right person can act immediately.

Why companies are moving off Risotto

Why companies are moving off Risotto

Why companies are moving off Risotto

Risotto

—

Knowledge base support

Knowledge base support

Knowledge base support

Natural-language, multi-step playbooks

Natural-language, multi-step playbooks

Natural-language, multi-step playbooks

Conditional logic (role, device state, approvals)

Conditional logic (role, device state, approvals)

Conditional logic (role, device state, approvals)

Simple access requests

Simple access requests

Simple access requests

Complex access request (approvals + verification)

Complex access request (approvals + verification)

Complex access request (approvals + verification)

L2 / L3 automation (device, security actions)

L2 / L3 automation (device, security actions)

L2 / L3 automation (device, security actions)

Full ITSM (tickets, routing, SLAs, audit trail)

Full ITSM (tickets, routing, SLAs, audit trail)

Full ITSM (tickets, routing, SLAs, audit trail)

Native Jira and Linear support

Native Jira and Linear support

Native Jira and Linear support

Automatic KB generation from resolutions

Automatic KB generation from resolutions

Automatic KB generation from resolutions

Identity verification before sensitive actions

Identity verification before sensitive actions

Identity verification before sensitive actions

SOC 2 Type II compliance

SOC 2 Type II compliance

SOC 2 Type II compliance

Console gives IT teams agency to focus on strategic work

Console gives IT teams agency to focus on strategic work

Console gives IT teams agency to focus on strategic work

The force multiplier that allows 5 people to do the work of 50.

“If you're not looking at a tool like Console, you're making a big mistake.”

Danny Macias

Head of IT

“If you're not looking at a tool like Console, you're making a big mistake.”

Danny Macias

Head of IT

“With Console, entire days are given back to me and the team."

Tory Harmon

IT Support Engineer

“With Console, entire days are given back to me and the team."

Tory Harmon

IT Support Engineer

“Console is already solving 75% of requests autonomously.”

Samuel Williams

Head of IT

“Console is already solving 75% of requests autonomously.”

Samuel Williams

Head of IT

TIMELINE

Demo to production in 3 phases

Phase 1

Phase 2

Phase 3

Onboard with your dedicated engineer

Connect to all of your apps in 30 minutes
Import Playbooks from our template library
Set up custom access policies
Link your existing knowledge base

Deeply integrate Console

Create custom Playbooks
Collect insights using our reporting platform
Snippets suggests additions to your knowledge base

Ask why you didn't switch sooner

Over 50% of tickets auto-resolved
Near-instant responses for end users
IT freed up for strategic projects

TIMELINE

Demo to production in 3 phases

Onboard with your dedicated engineer

Connect to all of your apps in 30 minutes
Import Playbooks from our template library
Set up custom access policies
Link your existing knowledge base

Phase 1

Deeply integrate Console

Create custom Playbooks
Collect insights using our reporting platform
Snippets suggests additions to your knowledge base

Phase 2

Ask why you didn't switch sooner

Over 50% of tickets auto-resolved
Near-instant responses for end users
IT team freed up for larger projects

Phase 3

TIMELINE

Demo to production in 3 phases

Phase 1

Phase 2

Phase 3

Onboard with your dedicated engineer

Connect to all of your apps in 30 minutes
Import Playbooks from our template library
Set up custom access policies
Link your existing knowledge base

Deeply integrate Console

Create custom Playbooks
Collect insights using our reporting platform
Snippets suggests additions to your knowledge base

Ask why you didn't switch sooner

Over 50% of tickets auto-resolved
Near-instant responses for end users
IT team freed up for larger projects

All systems operational

Product

Agentic Support

AI Service Desk

Access Management

Proactive Playbooks

Solutions

Customers

Resources

Company

Compare

Console vs. Moveworks

Console vs. ServiceNow

Console vs. Freshservice

Console vs. Jira

© 2026 Console, Inc.

All systems operational

Product

Agentic Support

AI Service Desk

Access Management

Proactive Playbooks

Solutions

Customers

Resources

Company

Compare

Console vs. Moveworks

Console vs. ServiceNow

Console vs. Freshservice

Console vs. Jira

© 2026 Console, Inc.

All systems operational

Product

Agentic Support

AI Service Desk

Access Management

Proactive Playbooks

Solutions

Customers

Resources

Company

Compare

Console vs. Moveworks

Console vs. ServiceNow

Console vs. Freshservice

Console vs. Jira

© 2026 Console, Inc.