10 Best AI Agents for IT in 2026
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AI agents are being rapidly adopted by modern IT teams, helping automate repetitive tasks across organizations. As IT teams face increasing scale and complexity, AI agents are helping reduce manual effort, streamline tasks, and improve responsiveness within organizations.
In this guide, we discuss the vendors driving AI adoption within IT organizations. Our analysis is based on customer reviews, product documentation, and vendor websites. Assessed vendors include Console, ServiceNow, Freshservice, Jira Service Management, Atera, BMC Helix, Siit, SuperOps, Ivanti Neurons, and HubSpot.
Below is a summary of AI agents shaping IT operations as we head into 2026.
Console: Ideal for organizations seeking to automate a high volume of repetitive IT tasks
ServiceNow: Ideal for organizations with mature, ITIL-driven processes that want agents embedded in structured workflows
Freshservice: Ideal for mid-market teams seeking AI-assisted IT service workflows
Jira Service Management: Ideal for organizations aligning IT service delivery closely with engineering workflows
Zendesk: Ideal for ticket-centric support teams looking for support with AI-assisted triage
Aisera: Ideal for enterprises automating repetitive requests across IT and HR
Moveworks: Ideal for large enterprises seeking to centralize employee support with a single AI agent
Fixify: Ideal for IT teams automating diagnosis and resolution of common technical problems
Leena: Ideal for HR-centric organizations seeking AI-assisted employee support
HubSpot: Ideal for hybrid teams that want simple, AI-assisted internal support
Console - What Console Does
Console is an AI-powered IT automation platform that helps companies like Ramp, Scale, and Cursor automate 50%+ of internal IT requests before they ever reach a human, with many teams seeing >80% automation. Console works by integrating with your existing systems, understanding users, devices, applications, and context. Console lives within Slack or Teams, enabling users to query using natural language. It leverages context from your organization’s knowledge base to take action and resolve requests autonomously. For requests that can’t be automated, Console accurately routes them to the appropriate employee for resolution.
Strengths
End-to-end execution of IT workflows
Deep contextual understanding
Conversational, adaptive request handling
High auto-resolution rates
Ideal For
Organizations looking to automate a large share of repetitive IT requests while reducing friction for end users.
ServiceNow
AI Agents What ServiceNow Does
ServiceNow embeds AI agents within its workflow platform to interpret requests, classify issues, and recommend or initiate actions inside predefined ITSM processes. Its agents leverage natural-language understanding and historical company data to assist with intake, categorization, and decision-making within an organization. Rather than operating as fully autonomous systems, the agents work within ServiceNow’s core automation platform, augmenting existing workflows with AI-driven insights.
Strengths
Integration with ITIL-aligned workflows
Contextual recommendations using historical data
Strong governance and auditability
Ideal For
Organizations that already operate within the ServiceNow ecosystem and want to augment structured processes with AI-driven tools.
Freshservice
Freddy AI Agent What Freshservice Does
Freshservice offers AI agents that assist with interpreting incoming requests, categorizing tickets, and triggering automations within IT service workflows. These agents apply natural language understanding to identify intent, suggest resolutions, and route work to the appropriate teams for approval. Freshservice’s agents are designed to augment service teams by reducing manual processes, helping to accelerate resolution times.
Strengths
Natural-language understanding for request interpretation
Smart routing and resolution suggestions
Simple configuration and quick deployment
Ideal For
Organizations that need agent assistance to streamline service delivery without introducing operational complexity.
Jira Service Management
Virtual Service Agent - What Jira Service Management Does
Jira Service Management uses AI-driven agents to assist with request intake, issue classification, and workflow coordination across IT and engineering teams. Jira’s agents work within the Atlassian ecosystem to process requests, handle escalations, and notify the relevant members within organizations. Its agents are intended to enhance collaboration between IT and engineering by aligning service requests with development workflows and operational alerts.
Strengths
Integration with Atlassian tools
Flexible automation aligned with DevOps workflows
Enhances connectivity between IT and engineering
Ideal For
Organizations where IT operations and software development are tightly interconnected.
Zendesk
What Zendesk Does
Zendesk’s AI agents are offered through its customer and internal service platform. Its AI capabilities include intent detection, ticket classification, and automated routing within support channels. Zendesk’s agents are primarily focused on helping teams triage IT requests, surfacing relevant insights from connected systems, and accelerating response times, rather than end-to-end workflow execution.
Strengths
Conversational intake and intent classification
Mature ticketing, routing, and escalation offering
Deep integration capabilities
Ideal For
Teams that want to layer AI capabilities into traditional ITSM services, particularly for customer and internal support use cases.
Aisera
What Aisera Does
Aisera offers AI agents designed to automate tasks across IT, HR, and customer support. Its agents focus on interpreting requests, answering basic questions, and triggering predefined workflows such as ticket creation and approvals. Aisera focuses on cross-functional automation, positioning itself as a shared agentic resource across organizations.
Strengths
Multi-department support across IT, HR, and customer service
AI-driven intent understanding and request classification
Workflow execution across connected enterprise systems
Ideal For
Companies seeking a single AI agent to execute workflows across multiple departments.
Moveworks
What Moveworks Does
Moveworks provides a conversational AI agent focused on resolving employee support requests across HR, IT, and finance. Its agents interpret intent, retrieve information from connected knowledge sources, and execute actions through deep integrations with connected systems. Moveworks focuses specifically on high-volume, well-defined requests such as common ticket resolution use cases.
Strengths
Broad enterprise integrations across IT and business systems
High automation rate for repeat workflows
Strong natural language understanding for employee requests
Ideal For
Enterprises seeking to deploy agents that can handle high-volume, low-complexity requests.
Fixify
What Fixify Does
Fixify offers AI agents purpose built for IT automation. Its agents specialize in diagnosing common IT issues, guiding users through remediation, and executing fixes where possible. Fixify focuses on rapid resolution of common IT requests, combining conversational guidance with automated actions tied to IT systems.
Strengths
IT-specific focus on remediation and support
Conversational guidance paired with automated resolution
Designed to reduce high-volume ticket requests
Ideal For
IT teams looking for an AI agent to resolve common technical issues rather than broad enterprise service use cases.
Leena
What Leena Does
Leena provides AI agents designed primarily for HR and employee experience use cases. Its agents handle employee questions, guide users through HR workflows, and surface policy and benefits information from your knowledge base. While Leena integrates with IT tools, its core focus remains on HR service delivery rather than IT operations.
Strengths
Strong HR-centric conversational experiences
Policy and knowledge base retrieval
Workflow initiation for HR requests and approvals
HubSpot Service Hub
What HubSpot Service Hub Does
HubSpot Service Hub provides lightweight AI agents that can handle conversational intake, automated responses, and workflow triggers for internal support. HubSpot’s agents work closely with the broader workflow automation engine, enabling actions such as ticket creation, assignment, and status updates. These agents are designed to prioritize simplicity and ease of use, making them well-suited for lightweight internal support. HubSpot does not offer IT-specific agents; its AI capabilities are intended for general support capabilities.
Strengths
Fast setup and intuitive configuration
Strong conversational handling
Integrated knowledge and workflow automation
Ideal For
Smaller or hybrid teams that need basic agent-driven support without full ITSM capability.
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