Seven Best Alternatives to Moveworks

Moveworks has long been a default choice for enterprise IT teams looking to resolve tickets and automate employee support. But following Moveworks’ acquisition by ServiceNow, many enterprises are reassessing their IT agent strategy. In this guide, we outline seven enterprise alternatives that combine IT service management and agent-driven automation, with a focus on deeper integrations, high-volume execution, and AI-native workflows. 

Below is a summary of the best alternatives:

• Console: Best for AI-native, end-to-end enterprise automation

• Freshservice: Best for teams modernizing traditional ITSM

• Jira Service Management: Best for engineering-led IT organizations

• Zendesk: Best for ticket-centric support with AI-assisted workflows

• Aisera: Best for cross-functional service automation

• Fixify: Best for automating common IT troubleshooting and fixes

• Leena: Best for tightly integrating HR and IT automation

Console – Best for AI-native, end-to-end enterprise automation

What Console does

Console is an AI-powered IT automation platform that helps companies like Ramp, Scale, and Cursor automate 50%+ of internal IT requests before they ever reach a human, with many teams seeing >80% automation. Console works by integrating with your existing systems, understanding users, devices, applications, and context. 

Console lives within Slack or Teams, enabling users to query using natural language. It leverages context from your organization’s knowledge base to take action and resolve requests autonomously. For requests that can’t be automated, Console accurately routes them to the appropriate employee for resolution.

Why teams choose Console over Moveworks

• Built to execute full workflows, not just deflect or route tickets to humans

• Automates repetitive IT work at the source rather than pushing work downstream to service desks 

• Slack and Teams native experience that doesn’t require portals or rigid forms

• More flexible and AI-forward than legacy ITSM platforms

Freshservice – Best for teams modernizing traditional ITSM

What Freshservice does

Freshservice is a full-service IT management platform that offers incident, problem, change, and asset management, with AI-assisted capabilities layered on top of existing products. Freshservice helps IT teams structure service delivery, track requests, and manage assets while introducing automation and intelligence to reduce manual work. 

While Freshservice supports request interpretation, routing, and resolution suggestions, it remains centered around a conventional ITSM operating model.

Why teams choose Freshservice over Moveworks

• Familiar ITSM solution with lighter operational overhead

• Easier to deploy than most legacy enterprise platforms

• Works well for teams transitioning from email-based or ad-hoc IT support

Jira Service Management – Best for engineering-led IT organizations

What Jira Service Management does 

Jira Service Management combines IT service delivery with Atlassian’s broader engineering product suite. It allows IT teams to manage incidents, requests, and changes while staying closely connected to developer workflows through Jira Software, Confluence, and Opsgenie. 

AI-driven agents support intake and automation, but the platform’s strength lies in its alignment with engineering and DevOps practices rather than standalone IT execution.

Why teams choose Jira Service Management over Moveworks

• Strong fit for organizations that want connectivity between IT and engineering

• Shared workflows and visibility across service and development teams

• Preferred by teams already working with Atlassian tools 

Zendesk – Best for ticket-centric support with AI-assistance

What Zendesk does

Zendesk is a customer service platform that also supports internal service use cases through ticketing and AI-assisted workflows. Its AI capabilities are focused on intent detection, automated replies, ticket classification, and routing across channels. 

Why teams choose Zendesk over Moveworks

• Strong ticketing and support offering 

• AI-assistance with intake, triage, and response drafting

• Connectivity with Zendesk’s customer support offering

Aisera – Best for cross-functional enterprise service automation

What Aisera does

Aisera provides AI agents designed to automate service requests across IT, HR, and customer support. Its agents interpret user intent, answer FAQ, and act on predefined workflows such as approvals and ticket creation. 

Why teams choose Aisera over Moveworks

• Multi-department support automation

• AI-driven classification and workflow initiation

• Useful for enterprises looking to standardize automation across teams

Fixify – Best for automating common IT troubleshooting and fixes

What Fixify does

Fixify offers AI agents purpose-built for IT use cases, with a focus on diagnosing and resolving common technical issues. Its agents guide users through troubleshooting steps and can execute predefined tasks across integrated systems. 

Why teams choose Fixify over Moveworks

• IT-specific focus on diagnosis and remediation

• Designed to reduce high-volume ticket requests

• Simpler scope for teams prioritizing technical fixes

Leena – Best for integrating IT automation with HR and employee experience support

What Leena does

Leena provides AI agents primarily designed for HR support and employee experience use cases. Its agents surface policy and benefits information and guide users through HR workflows such as leave requests. While Leena is not IT-specific, it integrates with IT systems to offer a connected automation platform. 

Why teams choose Leena over Moveworks

• Strong HR-centric conversational experience

• Policy and knowledge retrieval capabilities 

• Best suited for organizations that want tightly integrated HR and IT automation

FAQs

1. Who does Moveworks compete with?

   Moveworks competes with traditional ITSM platforms such as Freshservice, Jira Service Management, and BMC Helix, as well as AI-native platforms such as Console that automate IT ticket requests end-to-end. This distinction often shapes how enterprises evaluate alternatives, depending on whether they prioritize structured ITSM processes or modern, execution-first IT operations. 
   
   

2. What should I look for in a Moveworks alternative?

   Criteria can vary depending on the organization, but IT teams typically look for:

   • The ability to resolve requests (not just classify them)

   • Support for modern work environments such as Slack and Teams

   • Automation of high-volume repetitive requests (e.g., password resets, access provisioning)

   • Flexibility to adapt workflows without heavy configuration 
     
     

3. How are IT teams using AI agents beyond ticket deflection?

   Increasingly, IT teams are using AI agents to complete end-to-end tasks such as granting access, enforcing policies, and updating systems. This shift reduces the service desk workload, improves response times, and increases the efficiency of IT teams.
   
   

4. Is it risky to switch away from Moveworks after an acquisition?

   After major acquisitions, it’s common for organizations to reassess vendor requirements, roadmaps, and long-term goals. While some teams prefer to consolidate vendors, others use these moments to evaluate newer solutions that could be a better long-term fit for their organization.