Introducing Playbook Library

Explore Use Cases

Book a demo

Introducing Playbook Library

Explore Use Cases

Book a demo

Introducing Playbook Library

Explore

Console Inbox

The AI service desk that gets smarter over time

Auto-resolve routine requests, route the rest with full context, and turn every approval into automation for next time.

Deployed company wide at

Handles edge cases with context

When a request needs human review, Console delivers it with the context required to decide fast and captures the decision to automate the next one.

Fully enriched requests

Smart routing & action

Learns from every approval

Every incoming request arrives with the user, device, app, and access context.

Fully enriched requests

Smart routing & action

Learns from every approval

Every incoming request arrives with the user, device, app, and access context.

Fully enriched requests

Smart routing & action

Learns from every approval

Every incoming request arrives with the user, device, app, and access context.

Adapts to how your IT team works

Most service desks stop at deflection. Console keeps improving by learning from how your team actually reviews, approves, and resolves work so automation coverage grows over time.

See how your service desk is performing

Track automation rate, response time, resolution time, SLA performance, and team workload in one place. Know what’s working and where tickets still pile up.

Console gives IT teams agency to focus on strategic work

The force multiplier that allows 5 people to do the work of 50.

“If you're not looking at a tool like Console, you're making a big mistake.”

Danny Macias

Head of IT

“If you're not looking at a tool like Console, you're making a big mistake.”

Danny Macias

Head of IT

“With Console, entire days are given back to me and the team."

Tory Harmon

IT Support Engineer

“With Console, entire days are given back to me and the team."

Tory Harmon

IT Support Engineer

“Console is already solving 75% of requests autonomously.”

Samuel Williams

Head of IT

“Console is already solving 75% of requests autonomously.”

Samuel Williams

Head of IT

TIMELINE

Demo to production in 3 phases

Phase 1

Phase 2

Phase 3

Onboard with your dedicated engineer

Connect to all of your apps in 30 minutes
Import Playbooks from our template library
Set up custom access policies
Link your existing knowledge base

Deeply integrate Console

Create custom Playbooks
Collect insights using our reporting platform
Snippets suggests additions to your knowledge base

Ask why you didn't switch sooner

Over 50% of tickets auto-resolved
Near-instant responses for end users
IT freed up for strategic projects

TIMELINE

Demo to production in 3 phases

Phase 1

Phase 2

Phase 3

Onboard with your dedicated engineer

Connect to all of your apps in 30 minutes
Import Playbooks from our template library
Set up custom access policies
Link your existing knowledge base

Deeply integrate Console

Create custom Playbooks
Collect insights using our reporting platform
Snippets suggests additions to your knowledge base

Ask why you didn't switch sooner

Over 50% of tickets auto-resolved
Near-instant responses for end users
IT team freed up for larger projects

TIMELINE

Demo to production in 3 phases

Onboard with your dedicated engineer

Connect to all of your apps in 30 minutes
Import Playbooks from our template library
Set up custom access policies
Link your existing knowledge base

Phase 1

Deeply integrate Console

Create custom Playbooks
Collect insights using our reporting platform
Snippets suggests additions to your knowledge base

Phase 2

Ask why you didn't switch sooner

Over 50% of tickets auto-resolved
Near-instant responses for end users
IT team freed up for larger projects

Phase 3

Frequently asked questions

How does Console decide what to automate and what to escalate?

How does Console understand and route requests across different teams?

What teams and functions does Console support?

How does Console’s Inbox work?

How does Console learn from IT decisions over time?

All systems operational

Product

Solutions

Customers

Resources

Company

Compare

Console vs. Moveworks

Console vs. ServiceNow

Console vs. Freshservice

Console vs. Jira

All systems operational

Product

Solutions

Customers

Resources

Company

Compare

Console vs. Moveworks

Console vs. ServiceNow

Console vs. Freshservice

Console vs. Jira

All systems operational

Product

Solutions

Customers

Resources

Company

Compare

Console vs. Moveworks

Console vs. ServiceNow

Console vs. Freshservice

Console vs. Jira